CallPilot Desktop Messaging

[vnieders]

I have a system that drops message play after approximately 8 seconds. I have uninstalled, reinstalled and have looked through settings to no avail. If the user does not use callpilot and listens to the voicemail it is complete.
Any thoughts or suggestions?

 

[curlycord]

"I have a system that drops message play after approximately 8 seconds."

8 seconds of what?
Ar we talking about a caller listening to a greeting or a user listening to a message in their mailbox.

"If the user does not use callpilot and listens to the voicemail it is complete."

How do you listen to messages when you don't use callpilot?


Need a little proper detail!!.


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curlycord

http://www.curlycord.com

 

[vnieders]

Sorry, the user is going into CallPilot, Desktop messaging, Outlook 2010 (Win 7). He has messages combined with messages in his inbox. When he opens the CallPilot message through Outlook the player pulls up but only plays for approx 8 seconds. If the user, however, does not use Outlook and logs into his voice mailbox through the phone he is able to hear the complete message.

 

[curlycord]

Sounds like corruption.
Try to reinstall the player and reboot the Callpilot in case not sending/converting properly.



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curlycord

http://www.curlycord.com

 

[curlycord]

What version Callpilot is this?

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curlycord

http://www.curlycord.com

 

[vnieders]

I've uninstalled and reinstalled this morning using an install provided by ArrowS3 on 4/16/12 CP 5.0 Desktop_050041167_English.exe I noticed that some of the settings remained even after the uninstall. Is there an install for just the player portion?

 

[curlycord]

I don't know your version sorry.

If I recall their was an option on the CD to install the player.



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curlycord

http://www.curlycord.com

 

[Huffdaddy]

Try disabling the security ( Macafee) or disabling the windows firewall. Ive had this happen before.

Someday's your the bug and someday's your the windshield!