We have been having issues with call transfer through Appbuilder on one of our sites. Most of the time the call gets transferred fine, but we frequently get disconnected and the "Call Cannot be Transfered" message comes on.
The ports are not maxed out, and we have more than enough inbound/outbound trunks.
Any ideas??
We are running 4.04.04 and last week we installed PEPs and Win updates to try to address this issue.
Here's the error we are associating with this issue
Thanks, Dan
-----------------------------------
Event Type: Error
Event Source: NGen
Event Category: Major
Event ID: 55741
Date: 9/15/2006
Time: 5:10:38 PM
User: N/A
Computer: CALLPILOT
Description:
Event from AppBuilder BRM[9:] : System error in the Call Transfer block. SLEE error code = 0. AppID = Advan_Que_3900_4_18$Part_D_Transfer_Cell.
The ports are not maxed out, and we have more than enough inbound/outbound trunks.
Any ideas??
We are running 4.04.04 and last week we installed PEPs and Win updates to try to address this issue.
Here's the error we are associating with this issue
Thanks, Dan
-----------------------------------
Event Type: Error
Event Source: NGen
Event Category: Major
Event ID: 55741
Date: 9/15/2006
Time: 5:10:38 PM
User: N/A
Computer: CALLPILOT
Description:
Event from AppBuilder BRM[9:] : System error in the Call Transfer block. SLEE error code = 0. AppID = Advan_Que_3900_4_18$Part_D_Transfer_Cell.