When the modem is plugged in and CallPilot is booted it sends a set up string to the modem. Leave the modem at the defaults. I believe you had to configure an incoming connection in windows to answer the modem though.
OK, I have an existing modem that is ring no answer. Phone line works ok. I assume its toast or should I just reboot the mail and see if it re-programs the modem?
Ok, this is great info. I can locally plug into the hub and configure an IP address in the same range and get to the pilot.
Now - We tried swapping out the modem and rebooting the mail 2 times. It doesn not appear to be talking to the modem because anytime we call the modem it doesnt pick up.
sledslapper...is your callpilot 201i server?if so
you need to have pcanywhere installed on it in order
to get the modem to work look at your peps to see
if you have CP404ACC001S.exe or CP404ACC002S.msi
either one of these should work CP404ACC002S.msi
is the latest and greatest pcanywhere pep.
tnphoneman...if you look at the post it said 4.0
not 3.0 its not a argument it is fact you have to have
pcanywhere loaded on a 201i server in order to have
support from nortel per nortel document.i deal with
this every day.
So do I. As a matter of fact I have been working on CallPilot since 1.05. I have done a few of these in my time and have had to get Nortel involved in some cases and have never had any trouble with them. Maybe it is because the level 1 techs can never help and I get moved to level 2 fairly quickly. I am not arguing the fact but the thing is the statement of you need to have PC anywhere for the modem to answer is incorrect. Even with PCAnywhere installed you still use dial up networking to connect. Yes you can set PCAnywhere to answer if you like. On 4.0 PCAnywhere was an option and they went back to requiring it on 5.0. At least on the 201i. The 70x and 100x you did have to install PCAnywhere.
• Do not install PC Anywhere on the 201i server. PCAnywhere is not supported on the 201i
server, as it results in a conflict with the software on that server – resulting in occasional blue
screens.
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