Hi everybody,
My callpilot is a CP500 with SU08 installed on it. The callpilot itself works fine in an older option 11 system but on our CS1000 rls 6 everything is looking good but when you call the CDN, it RNA and doesn't play prompts. At first I tought it could be a language issue so I reinstalled the languages at least 3 times, no change. I then completly rebuilt the config in the cs1000 switch but I have the same problem today : The Agents are acquired, I see they gets busy if I go check in Channel monitor, but the calls seems to get answered in some way and I hear nothing and then it drops.
CP is fully patched. Do you guys think it can be a DB issue on my MGC ? Everything else is working OK, IP phones, digital and analogs sets..etc I upgraded the MGC with the latest firmware and I did a "diskformat" and "mgcIPClear" on it before upgrading it just to make sure. I have also rebuilt the VGW channels multiple times, im totally lost right now and I need some expert advice.
Any idea what the issue could be ?
Thanks
My callpilot is a CP500 with SU08 installed on it. The callpilot itself works fine in an older option 11 system but on our CS1000 rls 6 everything is looking good but when you call the CDN, it RNA and doesn't play prompts. At first I tought it could be a language issue so I reinstalled the languages at least 3 times, no change. I then completly rebuilt the config in the cs1000 switch but I have the same problem today : The Agents are acquired, I see they gets busy if I go check in Channel monitor, but the calls seems to get answered in some way and I hear nothing and then it drops.
CP is fully patched. Do you guys think it can be a DB issue on my MGC ? Everything else is working OK, IP phones, digital and analogs sets..etc I upgraded the MGC with the latest firmware and I did a "diskformat" and "mgcIPClear" on it before upgrading it just to make sure. I have also rebuilt the VGW channels multiple times, im totally lost right now and I need some expert advice.
Any idea what the issue could be ?
Thanks