Calling VM prompt directly from outside 2

[christiankarl]

Hi Guys,
Just want to ask if someone has able to route calls to vm prompt "please enter your mailbox number" from outside. I want to eliminate pressing the "*".

 

[sarond]

You could try and create DID which is a speed call with the hunt group number of the voicemail followed by a "P" then a *.


e.g. If your DID is 1234 and your VM Hunt group is 6000
Create speedcall 1234 = 6000P*

This will call the voicemail system, pause and then insert a *

 

[LoopyLou]

Wonder if your way would work sarond. Sounds like a user would need a regular DID and a DID for access to the voicemail. A lot a work to just not have to use "*".

What type of voicemail? The nupoint can have multiple extensions defined as belonging to a mailbox so you might be able to do something with that and some creative routing.

Would the user call from the same external number all the time because if so you might be able to use call recognition on the trunks to do something.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[sarond]

@LoopyLou,

Correct an additional DID would be needed and yes it is a lot of work just so that somebody doesn't have to press *.

I forgot to ask what type of VM, I should learn by now, I assumed embedded on 3300.

I tested on our system and it appears to work, you can even add your extension and passcode to the end of the speed call and it will log you in

 

[LoopyLou]

@sarond

Agree your method works. Problem is whether they have the DID's to implement. Otherwise it is difficult to implement in you need a method to have an external number recognized as a particular internal extension. Only way I know to do that is through call recognition feature. That requires calls to be from a particular number so if the user might be calling from different numbers that doesn't work as well.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[sarond]

@LoopyLou

Agreed, although from the original post I assumed that the caller doesn't need to be recognised as a particular internal extension becuase the prompt requested is "Pease enter you mailbox number" giving the caller the option to enter their mailbox number rather than pre-authorising them.

 

[christiankarl]

@sarond
It works like a charm. I've been trying to find-out what's the code for pause lately. You deserve a star. BTW, this is embedded VM.

@LoopyLou

Your knowledge on this issue is also a big help for non-did's.

 

[sarond]

Thanks

 

[mitelmania]

@ Sarond

Thants a nice work around, I have been upgrading a lot of sites from release 9 to 4.0 then 4.1 and have found a lot of them picked up on the difference, most of our release 9 and below received "please enter your mailbox" whereas post upgrade were getting "thank you for calling" They were told by the client to dial the * !!