Calling Group # 502 Programming Help Please

[beamik]

Hello,

I have a client that would like to ring 4 phones simultaneously. I believe the call will be coming from the auto attendant. I am just looking for some pointers as to how to program this. From the documentation I am seeing, this is a "Calling Group # 502" feature to ring multiple phones, and the first to answer gets the call.

I am seeing that to enter program mode I dial: Feature 00 - can someone please give me the steps? say I would like extensions 11, 12, 13, and 14 to ring in the same group...

Any help is appreciated...

 

[memphisribs]

You wrote: "That's a bummer that transfer to an ext. with RCF is not possible on this system... Hard to understand why they didn't allow that? That is why this company is slowly reading off 4 different phone numbers on the AA greeting and it take FOR EVER."
I don't know where you got that.
If an extension is remote call forwarded then anyone calling that ext. either directly or via an AA transfer will forward to choosen number. But this will use 2 lines, one for the incoming call and one for the outgoing call. By the way this works best if the switch has a T-1 line.
You can set up fathom extensions (no phone required just a port) for this, if you need it to always forward off-site.
Good luck

45 years in the business and counting.

 

[SYQUEST]

The Quick Reference Guide is just that, a "quick reference guide!" You want the Installation, Programming, & Use document. It covers all the stuff that is not in the QRG...

....JIM....

 

[TouchToneTommy]

I'm not sure where you are with this. Again, it would be best to simply define the call flow, then set up the system to do that, or modify the call flow to match the capabilities of the system.

If it is R6/7/8, you can certainly RCF an extension and transfer a caller to that extension, and ultimately the outside number.

You can't transfer to an outside number without RCF, unless you have Centrex lines from the phone company.

You can disable the Auto Attendant entirely with #206-7-LL-2, and instead have a mailbox cover a line with #207-LL-XX.

You can transfer to a group by putting extensions in the group, and transferring to 7X or using a selector code to go to the same extension number.

There is really no voice mail coverage for the group with the small PC card mail your customer has. Upgrade them to Partner Messaging to really make use of the feature. If you get them Centrex lines, you can also transfer from the Auto Attendant to outside numbers via selector codes without needing RCF extensions.

 

[beamik]

Thanks again Tommy,

since both group ring AND voice mail are absolutely necessary for this client, I am going to give them 2 options:

1.) upgrade their phone system (completely or go to Partner Messaging)

2.) disable auto attendant and ring the group, then cover to mail box for ext. 10.

this may be a dumb question, but in disabling AA:

#206-7-LL-2

is the "LL" the line number in 2 digit format? (as in Line 01, 02, 03, 04 etc.?)

Thanks,

Mike

 

[sysconsultant]

Yes, and there are no dumb questions.