emuldoon66
Programmer
Customer has MICS 7.0 with StarTalk 4-port vmail.
Here's the scenario:
Call goes to agent's mailbox via FNA, DND, or F986 from Operator......caller decides to zero out to operator.....after verifying agent is not really available, caller decides to leave a message........operator uses F986 as usual to transfer back to mailbox..........caller cannot leave message and is disconnected.
Every other method of transferring callers into the mailbox work correctly. DID calls get there, transfered calls get there thru FNA or DND, and the operator can use F986 to send callers directly to the mailbox (the only exception is when the caller has already been sent into the mailbox, zeroes out and wishes to be sent back in). Is there a transfer supervision setting somewhere (ie. blind vs. wait for answer or wait for ring)?
Thanks for any help you can provide.
Here's the scenario:
Call goes to agent's mailbox via FNA, DND, or F986 from Operator......caller decides to zero out to operator.....after verifying agent is not really available, caller decides to leave a message........operator uses F986 as usual to transfer back to mailbox..........caller cannot leave message and is disconnected.
Every other method of transferring callers into the mailbox work correctly. DID calls get there, transfered calls get there thru FNA or DND, and the operator can use F986 to send callers directly to the mailbox (the only exception is when the caller has already been sent into the mailbox, zeroes out and wishes to be sent back in). Is there a transfer supervision setting somewhere (ie. blind vs. wait for answer or wait for ring)?
Thanks for any help you can provide.