Caller name not displaying from some sets 1

[AndyRothgen]

Hi,

I've got a couple of phones that when you dial another set internally from them the name doesn't display. I've checked they've got CNDA & NAMA set in the CLS, as per the set shown below. Is there anything else I need to check?

My thought is a possible setting on the set they are ringing that doesn't allow caller name display, but I thought I'd ask before going back to the user in case I've missed something simple.

REQ: pr
REQ PRT
TYPE: dn
TYPE DNB
CUST 0
DN 2073
DATE
PAGE
DES

DN 2073
CPND
CPND_LANG ROMAN
NAME Christy Hetherington
XPLN 27
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 100 1 10 22 V KEY 00 MARP DES 2002P2 5 APR 2016
(2002P2)


NACT
REQ: pr
REQ PRT
TYPE:
SCH0099 ?
TYPE: tn
TYPE TNB
TN 100 1 10 22
DATE
PAGE
DES

DES 2002P2
TN 100 1 10 22 VIRTUAL
TYPE 2002P2
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 001
CUR_ZONE 001
ERL 0
ECL 0
FDN 2632
TGAR 0
LDN NO
NCOS 5
SGRP 0
RNPG 110
SCI 0
SSU
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR PUA MTD FNA HTD TDD HFA CRPA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMA MCTD CLBD AUTU
GPUA DPUD DNDD CFXA ARHD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUA CDMR ICRA MCDD T87D KEM3 MSNV FRA PKCH
CPND_LANG ENG
RCO 2
HUNT 2632
LHK 0
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 2073 0 MARP
CPND
CPND_LANG ROMAN
NAME Christy Hetherington
XPLN 27
DISPLAY_FMT FIRST,LAST
01 ADL 16
02 ADL 16
03 ADL 16
04
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16 2631
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 5 APR 2016

 

[vztech]

CLS - CNIA

I used to have super powers but my therapist took them away...

 

[AndyRothgen]

On the set that dials or the set where the name doesn't display?

Sorry if it's an obvious question, I got this system dumped on me ages ago & I'm trying to pick it up as I go along.

 

[StanleySteamer]

CNIA isn't really important unless you are a hotel and doesn't affect the name display on the phones.
But post the TN of the destination phone. My guess is they have DNDA and should have DNDD.
So caller may be dialing a phone that hunts or forwards to the destination phone and they are seeing the name of the dialed DN instead of the caller's name.

 

[AndyRothgen]

I'm awaiting a response from the user to find out what the dialled phones are, once I get that I'll post the TN from there.

I've been told it's just the correct DN of the dialling phone displayed rather than the name.

 

[StanleySteamer]

But did the caller dial the destination directly or did the call hunt or forward?

 

[AndyRothgen]

Directly as far as I'm aware, that was also on the list of questions I passed back to service desk to find out.

This issue came up when a team moved, wanted all the names changed & have come back to say two (out of about ten) didn't work.

 

[StanleySteamer]

You are getting information third hand. Probably if you tested it yourself there would be no problem.

 

[AndyRothgen]

That involves going to another site & *shudder* dealing with users...

 

[epcompx2]

Verify name length in LD 95

 

[AndyRothgen]

They are long names, but what's the limit & how do I check that?

 

[Wanebo]

Change the name to something much shorter as a test. You can always put it back to longer.

My guess is the display just can't handle the length so it displays nothing instead.

 

[epcompx2]

Below is LD 95... Verify MXLN

REQ aaa Req = NEW or CHG
TYPE CPND Type = CPND (Calling Party Name Display)
CUST xx Customer number associated with this function
CNFG aaaa Configuration (aaaa = (ALON), REMO, or LOCL)
MXLN 5-(17)-27 Maximum Length
STAL (NO) YES Static Allocation of name storage
- DFLN 5-(13)-27 Default Length
DES (NO) YES Designator for Multiple Appearance DNs allowed
RESN (NO) YES Display of Reason for redirecting calls allowed
- CFWD (F) aaaa Mnemonic for Call Forward All Calls display
- CFNA (N) aaaa Mnemonic for Call Forward No Answer display
- HUNT (B) aaaa Mnemonic for Call Forward No Answer display
- NITC (NI) aaaa Mnemonic for Call Forward Non Intercom Call
- PKUP (P) aaaa Mnemonic for Call Pickup display
- XFER (T) aaaa Mnemonic for Call Transfer display
- AAA (A) aaaa Mnemonic for Attendant Alternative Answering display

 

[AndyRothgen]

How do I display the current setting for MXLN?
I've had a google about & can't seem to find the answer.

 

[jhanniga]

ld 95
CND000
MEM AVAIL: (U/P): 94559288 USED U P: 8833944 259117 TOT: 103652349
DISK SPACE NEEDED: 333 KBYTES
REQ prt
TYPE cpnd
CUST 0

 

[AndyRothgen]

Thanks.

It's already set to 27. That should be ok as the two names are 18 & 20 char long.

 

[epcompx2]

I notice that my 1230 IP phones will only display 17 characters or less even though MXLN is set to 27. I thought I read this limitation somewhere but cannot find the documentation to support.

 

[AndyRothgen]

I'll take a look into that then cheers, as most of ours are old 2002P2s.

 

[AndyRothgen]

To update this, I've found time to do some testing & 2002P2s can only display 17 characters, as soon as I set a name longer than that (including the comma) the name doesn't display.

ie 'Christy,Hethering' works but 'Christy,Hetheringt' doesn't.

Thanks for pointing me in the right direction epcompx2.