As I posted previously, our old point-to-point T1 showed the far end's ext and name when we called them and vice-versa. We switched carriers and got a new point-to-point. We then saw each others' full ten-digit phone number along with the name. Whatever the tech did to try and fix this resulted in the following:
when I dial far end my display correctly shows far-end's name and ext. but far end sees, on their display, Hxxxx (my four-digit ext) followed by my name. When they call me, their display correctly shows my name and ext. but I see Hxxx (only three digits, even though they also use four digits. The first digit is not showing). What does this H reference? We are all at a loss as to what to do. I appreciate any help at all. thank you.
when I dial far end my display correctly shows far-end's name and ext. but far end sees, on their display, Hxxxx (my four-digit ext) followed by my name. When they call me, their display correctly shows my name and ext. but I see Hxxx (only three digits, even though they also use four digits. The first digit is not showing). What does this H reference? We are all at a loss as to what to do. I appreciate any help at all. thank you.