I have a CCM 4.2 with a ISDN PRI protocol of NI2. Incoming calls are only displaying the number calling and not the name. Is there a way to get the caller name to display as well?
I know this might be an obvious question, but have you verified that the CO is sending Name and Number?
Calls coming to our "A" location to our LD and Local PRI's are sent with Name and Number ID... Calls coming to our "B" location LD and Local PRI's are only being sent with number ID.
This means that my users always see the number, but only see the name if the call came in our "B" location.
Thanks for the reply. The CO syas they are sending name, however, when I run a debug isdn q931 I still only see the number coming in. I am using a Cisco 3745 router with a NM-HDV2-2T1/E1. I just wanted to make sure there wasnt something else I was missing. We are using MGCP as well. I can only still assume they are not yet sending the Display IE although they say they are.
Are you using PRI's? Often the Central Office has control over what they send. Sometimes they can't send the name and/or number because of limitations in their equipment. Sometimes the number is sent automatically but you have to pay extra to get the name sent too. That's how it works here in SW Florida.
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