Caller ID lookup Directory

[rcoleman65]

My SOE used to lookup the caller's name in the directory but no longer does this. Did a recent upgrade break this?

Thanks,

 

[TomMills]

wouldnt have thought so. its worked on every version afaik.

Have you tested by entering yourself into the directory and calling in?

"There's a dog in the New Zealand section

 

[rcoleman65]

Yes.

 

[tlpeter]

Did you try a reboot ?
Do you use a prefix and is that also in the directory ?

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[mattKnight]

Are you getting your number delivered to the phone's screen insead of the name? Or are you getting nothing at all?



Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[TomMills]

yes.

meet me halfway mate. what happened?



"There's a dog in the New Zealand section

 

[rcoleman65]

Sorry, yes I am getting the number but no name.

 

[tlpeter]

But does the number match the number in the directory ?
And how many entries does the directory contain ?

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[rcoleman65]

If I call from my cell phone, the shows up as 1-10digit number "External" and where the rate center my cell phone is based.

I have 82 entries in the Directory (LDAP). I have added my cell phone in the system Directory both ways (10 and 11 digit) as a test.

Thanks,

 

[Bas1234]

If you had mentioned it erlier that you where using LDAP!!

Did you try Reboot the server/ipo?
New Firewall/Virusscanner?
Check if port 389 is blocked on the server.

If the setting aren't changed in the IPO the I wouldn't look there but on the LDAP server.

___________________________________________
It works! Now if only I could remember what I did...
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[rcoleman65]

The IP Office System Status page shows all entries there so evidently the IP Office is communicating with the LDAP server just fine.

Like I said, I even added test entries to the System Directory.

 

[Bas1234]

Post a SysMonitor trace here, enable "Layer 3 Receive" in the ISDN tab and all LDAP events on the Directory tab.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________