Caller ID Issue

[Hcs82a]

we just upgraded from CM5.2 to CM7.0 on a virtual environment. Now my local trunk will not send Caller ID info to cell phones.

if I make a call from my desk phone directly to a cell it will show "Unknown".
if I make a call from my desk phone to another desk phone that has EC500 turned on, it will show "Unknown".
I have had our Avaya vendor comb thru this with no result.
the local provider COX is stating that the caller ID has not been changed and is pushing what we want.

these cell phones are work cell phones with a Verizon provider.
oddly enough... a hand full of us have no issue with caller ID.

 

[joe2938]

is your public unknown table still populated?

 

[SureshGanti]

You need to look at multiple things, unless some configurations have been changed after migration.

Try taking some traces for both scenarios, where you are sending the Caller ID and where you are not sending it, compare it and you might get to the cause.

As informed by Joe, you need to make sure your public unknown numbering is populated.

Thanks
Ganti

 

[Hcs82a]

had to adjust ARS table to "natl" for local and long distance trucks. this is for CM7.0

 

[kyle555]

What was your ARS table before? FNPA?

Here's some good bedtime reading:

https://downloads.avaya.com/css/P8/documents/101034284