Caller Display on 5.0(8)

[apersoncalledsmit]

Hi, We have recently updated our IP Office 500 to 5.0(8) and since the upgrade incoming callers names that are in the directory are not being displayed. Only the number is displayed. Has anyone else experianced this issue? we are using IP 5610 phones?
Thanks,

 

[HairySupportMonkey]

Im sure ours inhouse is working OK. my mob comes up onthe screen when i ring in.....

 

[kholladay]

Ours all come up ok.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[Bas1234]

Have a look if there are any double numbers in the directory and if there are spaces in the directory numbers?

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It works! Now if only I could remember what I did...
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[apersoncalledsmit]

Thanks for your help, I've checked all the numbers in the directory and there are no spaces in any of the numbers. Could special characters such as - in Directory names cause problems?

Thanks,

 

[Bas1234]

Spaces and - character can be used in the Dir, the rest will give you problems.

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It works! Now if only I could remember what I did...
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[amriddle01]

Not really...from the docs
· Space and - Characters
Directory entries can also contain spaces and - characters. These will be ignored during name matching and dialing from the directory.



ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

Damn you Bas

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[Bas1234]

I'll get you some coffee...

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It works! Now if only I could remember what I did...
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