Caller Application Lag

[pbxadmin124]

I deployed a caller application and am experiencing a 10 to 15 second lag before the transfer takes place... the application is set up as follows.

Menu option 1 (transfer to extension)Message Desk
Menu option 2 (transfer to extension)Receptionist
Menu option 3 (transfer to callerapp)Weather Info

When selecting option 1 there is a lag then the operator comes on and says please hold. After another 10 seconds passes the caller is tranfered to the message desk where they can tranfer to any extension on the pbx. Any Ideas on how I can cut down or elininate the lag time?

 

[KenMeans]

Need more info. what type of MM and PBX what are the ext numbers it is dialing and what is the mailbox length

Also if you hit 1 and # does it speed it up?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[pbxadmin124]

MM 3.0

S8700

39999- Message Desk

5 Digits

Should I be tranfering to MM access number instead???

 

[KenMeans]

Not sure what you mean by that? Where are you transferring it to now.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[pbxadmin124]

Any chance I can call you???

 

[KenMeans]

I really don't like putting my number out on the public boards

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[pbxadmin124]

Thanks anyway...I have to give Avaya a call

 

[KenMeans]

http://tel-is.com/contact.html

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)