CALLCENTRIC AND IP OFFICE

[IPOfficeUserPA]

I have Callcentric setup to allow incoming calls to my IP500 R11, but I cannot get outside calls to go through. On my J169, it says call rejected when I type in the number I wish to dial. I think it is a problem with the shortcode setup, but I am not entirely sure.

Shortcode: 9N
Feature: Dial
Telephone Number: N
Line GroupID: 0

I want to be able to dial 9 beofre the number. Any help would be greatly appreciated.

 

[icet500]

is it giving you this error after you dial all the numbers or after 2 or 3 digits?
what are you using in the SIP trunk URI, use internal data or Auto? what is the outgoing group id on the sip trunk?
Some provider will expect you to send them the 11 or 10 digits. How many numbers you are dialing?

 

[IPOfficeUserPA]

Now when I dial the numbers, it waits until the timeout and it just drops the call. I am using auto in the Local URI and contact. The outgoing gorup ID is 0. I tried dialing 9-1XXXXXXXXXX and I got nothing, it just frops the call. Ive been dialing the full 10 digits plus 1.

 

[janni78]

Check in monitor what happens and what it sends to the trunk.

The shortcode should be

Shortcode: 9N;
Feature: Dial
Telephone Number: N
Line GroupID: 0

; =Receive Sending Complete When used this must be the last character in the short code string.

If the Dial Delay Count is 0, a ; instructs the system to wait for the number to be fully dialed, using the Dial Delay Time or the user dialing #, to indicate completion and then acting on the short code.

If the Dial Delay Count is not zero, the dialing is only evaluated when # is pressed. The majority of North-American telephony services use en-bloc dialing. Therefore the use of a ; is recommended at the end of all dialing short codes that use an N before routing those calls to a trunk or ARS. This is also recommended for all dialing where secondary dial tone short codes are being used.



"Trying is the first step to failure..." - Homer

 

[IPOfficeUserPA]

I changed the shortcode, but I am still seeing REJECTED on the J169 phone screen when I dial in the number. I looked in monitor, but cannot see what I should be looking for.

 

[derfloh]

Then share the logs

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[IPOfficeUserPA]

15:40:44 1516758mS SIP Rx: TCP 192.168.1.251:22095 -> 192.168.1.200:5060
INFO sip:CCMSInterface@192.168.1.200:5060;transport=tcp SIP/2.0
From: <sip:2099@callcentric.com>;tag=5eea33ec1e4a2fc15s1x5f64223r721q304w1q3n_F2099
To: <sip:CCMSInterface@192.168.1.200>;tag=be921e70062f4cb4
Call-ID: 2_5eea33ec-1a0b21dfo4j6n3d6j3u4o2j292y404b_I2099
CSeq: 32 INFO
Max-Forwards: 70
Via: SIP/2.0/TCP 192.168.1.251:22095;branch=z9hG4bK2_5eea397c1c2ca8912k593x732l69q2e2z351v5e_Info2099
Supported: 100rel,eventlist,feature-ref,replaces,tdialog,vnd.avaya.stimulus-ipo
User-Agent: Avaya J169 IP Phone 3.0.0.1.6 (6)
Content-Type: application/vnd.avaya.stimulus-ipo
Content-Length: 34

<ipo>dcp="07380100832014";</ipo>
15:40:44 1516761mS SIP Tx: TCP 192.168.1.200:5060 -> 192.168.1.251:22095
SIP/2.0 200 OK
v: SIP/2.0/TCP 192.168.1.251:22095;branch=z9hG4bK2_5eea397c1c2ca8912k593x732l69q2e2z351v5e_Info2099
f: <sip:2099@callcentric.com>;tag=5eea33ec1e4a2fc15s1x5f64223r721q304w1q3n_F2099
i: 2_5eea33ec-1a0b21dfo4j6n3d6j3u4o2j292y404b_I2099
CSeq: 32 INFO
t: <sip:CCMSInterface@192.168.1.200>;tag=be921e70062f4cb4
l: 0

15:40:44 1516767mS NAT: Info: Line 17: Not using STUN for media in this case.
15:40:44 1516773mS CMLineTx: v=0
CMSetup
Line: type=SIPLine 17 Call: lid=17 id=1050 in=0
Called[17243828370] Type=Default (100) Reason=CMDRdirect SndComp Calling[2099] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=CallIndSigCon CMTR=64 CMST=Default CMU1=ULaw
IE CMIECallingPartyName (110)(Type=CMNameInternalUser) name=Master Bedroom
IE CMIECallingPartyKName (226)(Type=CMNameDefault) name=Master Bedroom
IE CMIERespondingPartyName (228)(Type=CMNameInternalUser) name=Master Bedroom
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Master Bedroom
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=2099
IE CMIEDeviceDetail (231) c0a801c800000418 LOCALE=enu HW=15 VER=11 class=CMDeviceSIPPhone type=184 number=8000 channel=0 features=0x10110420 rx_gain=32 tx_gain=32
ep_callid=1048 ipaddr=192.168.1.200 apps=0 loc=0 em_a_loc=0 em_d_loc=0 features2=0x0 is_spcall=0 ignores_dtmf=1 avgsid=
IE CMIEMohSourceId (247) MOH Source = 255
IE CMIESupplementaryService (3)
Network Facility Extension
sourceEntity: 0
destinationEntity: 0
Interpretation APDU
discardAnyUnrecognisedInvokePdu
CallingName.Invoke.CodePageISO8859-1
invokeId 14628
user 'Master Bedroom' presentation Allowed
IE CMIEFastStartInfoData (6) 14 item(s)
IE CMIESecurityData (253) 2 item(s)
CMSecurityElement RX_ONLY {
CMSRTPCryptoCapability none
Codecs list (size 7)
}
CMSecurityElement TX_ONLY {
CMSRTPCryptoCapability none
Codecs list (size 7)
}
Display [Master Bedroom>17243828370]
Timed: 17/06/20 15:40
Locale: enu
15:40:44 1516776mS SIP Tx: UDP 192.168.1.200:5060 -> 204.11.192.171:5080
INVITE sip:17243828370@callcentric.com SIP/2.0
Via: SIP/2.0/UDP 192.168.1.200:5060;rport;branch=z9hG4bK9663c4af88fafaa77fd9ed0c6637b9e9
From: "Master Bedroom" <sip:2099@callcentric.com>;tag=75f62946247e7bcd
To: <sip:17243828370@callcentric.com>
Call-ID: b8003251c11032047273c677b0f37dde
CSeq: 1466763745 INVITE
Contact: "Master Bedroom" <sip:2099@192.168.1.200:5060;transport=udp>
Proxy-Authorization: Digest username="17778527121",realm="callcentric.com",nonce="44fd23c024c4e60f82a7fe16fc57c8f1",response="4cc77d9c4503983c733a06ec52c30bc8",uri="sip:17243828370@callcentric.com"
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY
Supported: timer
User-Agent: IP Office 11.0.0.0.0 build 849
Content-Type: application/sdp
Content-Length: 301

v=0
o=UserA 2601565066 3889501249 IN IP4 192.168.1.200
s=Session SDP
c=IN IP4 192.168.1.200
t=0 0
m=audio 46750 RTP/AVP 0 8 18 4 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:4 G723/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
15:40:44 1516779mS SIP Tx: TCP 192.168.1.200:5060 -> 192.168.1.251:22095
INFO sip:2099@192.168.1.251:22095;transport=tcp SIP/2.0
v: SIP/2.0/TCP 192.168.1.200:5060;rport;branch=z9hG4bKa381fa591f15c6a97306ecda4c7d01b9
f: <sip:CCMSInterface@192.168.1.200>;tag=be921e70062f4cb4
t: <sip:2099@callcentric.com>;tag=5eea33ec1e4a2fc15s1x5f64223r721q304w1q3n_F2099
i: 2_5eea33ec-1a0b21dfo4j6n3d6j3u4o2j292y404b_I2099
CSeq: 58 INFO
Max-Forwards: 70
c: application/vnd.avaya.stimulus-ipo
l: 113

<ipo>
dcp="0538112089";
dcp="08381120A3801A44";
dcp="08381120A3830441";
dcp="08381120A3830441";
</ipo>
15:40:44 1516790mS SIP Rx: TCP 192.168.1.251:22095 -> 192.168.1.200:5060
SIP/2.0 200 OK
From: <sip:CCMSInterface@192.168.1.200>;tag=be921e70062f4cb4
To: <sip:2099@callcentric.com>;tag=5eea33ec1e4a2fc15s1x5f64223r721q304w1q3n_F2099
Call-ID: 2_5eea33ec-1a0b21dfo4j6n3d6j3u4o2j292y404b_I2099
CSeq: 58 INFO
Via: SIP/2.0/TCP 192.168.1.200:5060;branch=z9hG4bKa381fa591f15c6a97306ecda4c7d01b9
User-Agent: Avaya J169 IP Phone 3.0.0.1.6 (6)
Content-Length: 0

15:40:44 1516850mS SIP Rx: UDP 204.11.192.171:5080 -> 192.168.1.200:5060
SIP/2.0 407 Proxy Authentication Required
v: SIP/2.0/UDP 192.168.1.200:5060;rport=5060;branch=z9hG4bK9663c4af88fafaa77fd9ed0c6637b9e9;received=71.182.241.151
f: "Master Bedroom" <sip:2099@callcentric.com>;tag=75f62946247e7bcd
t: <sip:17243828370@callcentric.com>
i: b8003251c11032047273c677b0f37dde
CSeq: 1466763745 INVITE
Proxy-Authenticate: Digest realm="callcentric.com", domain="sip:callcentric.com", nonce="e5aea5eab8f7921bed6c6e757df3a2a8", opaque="", stale=TRUE, algorithm=MD5
l: 0

15:40:44 1516853mS SIP Tx: UDP 192.168.1.200:5060 -> 204.11.192.171:5080
ACK sip:17243828370@callcentric.com SIP/2.0
Via: SIP/2.0/UDP 192.168.1.200:5060;rport;branch=z9hG4bK9663c4af88fafaa77fd9ed0c6637b9e9
From: "Master Bedroom" <sip:2099@callcentric.com>;tag=75f62946247e7bcd
To: <sip:17243828370@callcentric.com>
Call-ID: b8003251c11032047273c677b0f37dde
CSeq: 1466763745 ACK
Max-Forwards: 70
Proxy-Authorization: Digest username="17778527121",realm="callcentric.com",nonce="44fd23c024c4e60f82a7fe16fc57c8f1",response="969083ef61336bcda2c5b49fd6306228",uri="sip:17243828370@callcentric.com"
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY
User-Agent: IP Office 11.0.0.0.0 build 849
Content-Length: 0

15:40:44 1516856mS SIP Tx: UDP 192.168.1.200:5060 -> 204.11.192.171:5080
INVITE sip:17243828370@callcentric.com SIP/2.0
Via: SIP/2.0/UDP 192.168.1.200:5060;rport;branch=z9hG4bK644df0912aa33573ab6136afdeab287b
From: "Master Bedroom" <sip:2099@callcentric.com>;tag=75f62946247e7bcd
To: <sip:17243828370@callcentric.com>
Call-ID: b8003251c11032047273c677b0f37dde
CSeq: 1466763746 INVITE
Contact: "Master Bedroom" <sip:2099@192.168.1.200:5060;transport=udp>
Max-Forwards: 70
Proxy-Authorization: Digest username="17778527121",realm="callcentric.com",nonce="e5aea5eab8f7921bed6c6e757df3a2a8",response="86d3bb28b2ba481e82ddc714d65a851f",uri="sip:17243828370@callcentric.com"
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY
Supported: timer
User-Agent: IP Office 11.0.0.0.0 build 849
Content-Type: application/sdp
Content-Length: 301

v=0
o=UserA 2601565066 3889501249 IN IP4 192.168.1.200
s=Session SDP
c=IN IP4 192.168.1.200
t=0 0
m=audio 46750 RTP/AVP 0 8 18 4 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:4 G723/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
15:40:44 1516919mS SIP Tx: TCP 192.168.1.200:5060 -> 192.168.1.251:22095
INFO sip:2099@192.168.1.251:22095;transport=tcp SIP/2.0
v: SIP/2.0/TCP 192.168.1.200:5060;rport;branch=z9hG4bK918a96fd13ab9a702ea4f7263498131a
f: <sip:CCMSInterface@192.168.1.200>;tag=be921e70062f4cb4
t: <sip:2099@callcentric.com>;tag=5eea33ec1e4a2fc15s1x5f64223r721q304w1q3n_F2099
i: 2_5eea33ec-1a0b21dfo4j6n3d6j3u4o2j292y404b_I2099
CSeq: 59 INFO
Max-Forwards: 70
c: application/vnd.avaya.stimulus-ipo
l: 591

<ipo>
dcp="09381120A4E71B4144";
dcp="22381120BF1DE71B4612004469616C696E673A203931373234333832383337302300";
dcp="1F381120BF1AE71B46B4C00118050700110031373234333832383337302300";
dcp="12381120BF0DE71B4625C001180100623D00";
dcp="12381120BF0DE71B4626C001180100633D00";
dcp="11381120BF0CE71B4627C0011801002000";
dcp="11381120BF0CE71B4628C0011801002000";
dcp="11381120BF0CE71B4629C0011801002000";
dcp="11381120BF0CE71B462AC0011801002000";
dcp="11381120BF0CE71B462BC0011801002000";
dcp="16381120BF11E71B464C8C8D8D8000000044726F7000";
dcp="0B381120A6802F0E802F0F";
</ipo>
15:40:44 1516931mS SIP Rx: TCP 192.168.1.251:22095 -> 192.168.1.200:5060
SIP/2.0 200 OK
From: <sip:CCMSInterface@192.168.1.200>;tag=be921e70062f4cb4
To: <sip:2099@callcentric.com>;tag=5eea33ec1e4a2fc15s1x5f64223r721q304w1q3n_F2099
Call-ID: 2_5eea33ec-1a0b21dfo4j6n3d6j3u4o2j292y404b_I2099
CSeq: 59 INFO
Via: SIP/2.0/TCP 192.168.1.200:5060;branch=z9hG4bK918a96fd13ab9a702ea4f7263498131a
User-Agent: Avaya J169 IP Phone 3.0.0.1.6 (6)
Content-Length: 0

15:40:44 1516998mS SIP Rx: UDP 204.11.192.171:5080 -> 192.168.1.200:5060
SIP/2.0 403 Incorrect Authentication
v: SIP/2.0/UDP 192.168.1.200:5060;rport=5060;branch=z9hG4bK644df0912aa33573ab6136afdeab287b;received=71.182.241.151
f: "Master Bedroom" <sip:2099@callcentric.com>;tag=75f62946247e7bcd
t: <sip:17243828370@callcentric.com>
i: b8003251c11032047273c677b0f37dde
CSeq: 1466763746 INVITE
l: 0

15:40:45 1517001mS SIP Tx: UDP 192.168.1.200:5060 -> 204.11.192.171:5080
ACK sip:17243828370@callcentric.com SIP/2.0
Via: SIP/2.0/UDP 192.168.1.200:5060;rport;branch=z9hG4bK644df0912aa33573ab6136afdeab287b
From: "Master Bedroom" <sip:2099@callcentric.com>;tag=75f62946247e7bcd
To: <sip:17243828370@callcentric.com>
Call-ID: b8003251c11032047273c677b0f37dde
CSeq: 1466763746 ACK
Max-Forwards: 70
Proxy-Authorization: Digest username="17778527121",realm="callcentric.com",nonce="e5aea5eab8f7921bed6c6e757df3a2a8",response="28f84f0821e0f8661f2b3517d5e29a4a",uri="sip:17243828370@callcentric.com"
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY
User-Agent: IP Office 11.0.0.0.0 build 849
Content-Length: 0

15:40:45 1517002mS CMLineRx: v=0
CMReleaseComp
Line: type=SIPLine 17 Call: lid=17 id=1050 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[2099] Type=Internal Plan=Default
IE CMIEFeedback (188) Ver=1 Size=5 Type=2 Reason=403
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=917243828370#
IE CMIEDeviceDetail (231) c0a801c80000041a LOCALE=enu HW=15 VER=11 class=CMDeviceSIPTrunk type=0 number=17 channel=1 features=0x1 rx_gain=32 tx_gain=32
ep_callid=1050 ipaddr=192.168.1.200 apps=0 loc=999 em_a_loc=999 em_d_loc=0 features2=0x0 is_spcall=1 ignores_dtmf=0 avgsid=
Cause=21, Call rejected
15:40:45 1517008mS SIP Tx: TCP 192.168.1.200:5060 -> 192.168.1.251:22095
INVITE sip:2099@192.168.1.251:22095;transport=tcp SIP/2.0
v: SIP/2.0/TCP 192.168.1.200:5060;rport;branch=z9hG4bKef508e04f3483654b2aad28c9ad2049c
f: <sip:CCMSInterface@192.168.1.200>;tag=be921e70062f4cb4
t: <sip:2099@callcentric.com>;tag=5eea33ec1e4a2fc15s1x5f64223r721q304w1q3n_F2099
i: 2_5eea33ec-1a0b21dfo4j6n3d6j3u4o2j292y404b_I2099
CSeq: 60 INVITE
m: <sip:CCMSInterface@192.168.1.200:5060;transport=tcp>
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
User-Agent: IP Office 11.0.0.0.0 build 849
c: application/sdp
l: 206

v=0
o=UserA 2436592146 2206677979 IN IP4 192.168.1.200
s=Session SDP
c=IN IP4 192.168.1.200
t=0 0
m=audio 46752 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
15:40:45 1517012mS CMMap: PCG::AddToneGenerator g E1[7] for cp[236]b0r1 append pcp[238]b0r1 (total 1)
15:40:45 1517013mS CMMap: PlatformConnectionAudioSAP::Bind pcp[238]b0r1 to 0.0
15:40:45 1517013mS CMMap: PlatformConnectionAudioSAP::ConnectVoice pcp[238]b0r1 Configure 0.0
15:40:45 1517013mS CMMap: PlatformConnectionAudioSAP::ConnectVoice pcp[238]b0r1 ConnectIndication 0.0
15:40:45 1517013mS CMMap: a=0.0 b=0.0 pcp[236]b0r1 RTPE1
15:40:45 1517019mS SIP Rx: TCP 192.168.1.251:22095 -> 192.168.1.200:5060
SIP/2.0 100 Trying
From: <sip:CCMSInterface@192.168.1.200>;tag=be921e70062f4cb4
To: <sip:2099@callcentric.com>;tag=5eea33ec1e4a2fc15s1x5f64223r721q304w1q3n_F2099
Call-ID: 2_5eea33ec-1a0b21dfo4j6n3d6j3u4o2j292y404b_I2099
CSeq: 60 INVITE
Via: SIP/2.0/TCP 192.168.1.200:5060;branch=z9hG4bKef508e04f3483654b2aad28c9ad2049c
User-Agent: Avaya J169 IP Phone 3.0.0.1.6 (6)
Content-Length: 0

15:40:45 1517156mS SIP Tx: TCP 192.168.1.200:5060 -> 192.168.1.251:22095
INFO sip:2099@192.168.1.251:22095;transport=tcp SIP/2.0
v: SIP/2.0/TCP 192.168.1.200:5060;rport;branch=z9hG4bKd74bbd54efbe725d40f5f1a6a23c2eff
f: <sip:CCMSInterface@192.168.1.200>;tag=be921e70062f4cb4
t: <sip:2099@callcentric.com>;tag=5eea33ec1e4a2fc15s1x5f64223r721q304w1q3n_F2099
i: 2_5eea33ec-1a0b21dfo4j6n3d6j3u4o2j292y404b_I2099
CSeq: 61 INFO
Max-Forwards: 70
c: application/vnd.avaya.stimulus-ipo
l: 183

<ipo>
dcp="28381120BF23E71B46120043616C6C2052656A65637465643A203931373234333832383337302300";
dcp="22381120BF1DE71B46B4C00118050700E2808E003931373234333832383337302300";
</ipo>
15:40:45 1517167mS SIP Rx: TCP 192.168.1.251:22095 -> 192.168.1.200:5060
SIP/2.0 200 OK
From: <sip:CCMSInterface@192.168.1.200>;tag=be921e70062f4cb4
To: <sip:2099@callcentric.com>;tag=5eea33ec1e4a2fc15s1x5f64223r721q304w1q3n_F2099
Call-ID: 2_5eea33ec-1a0b21dfo4j6n3d6j3u4o2j292y404b_I2099
CSeq: 61 INFO
Via: SIP/2.0/TCP 192.168.1.200:5060;branch=z9hG4bKd74bbd54efbe725d40f5f1a6a23c2eff
User-Agent: Avaya J169 IP Phone 3.0.0.1.6 (6)
Content-Length: 0

15:40:45 1517193mS SIP Rx: TCP 192.168.1.251:22095 -> 192.168.1.200:5060
SIP/2.0 200 OK
From: <sip:CCMSInterface@192.168.1.200>;tag=be921e70062f4cb4
To: <sip:2099@callcentric.com>;tag=5eea33ec1e4a2fc15s1x5f64223r721q304w1q3n_F2099
Call-ID: 2_5eea33ec-1a0b21dfo4j6n3d6j3u4o2j292y404b_I2099
CSeq: 60 INVITE
Via: SIP/2.0/TCP 192.168.1.200:5060;branch=z9hG4bKef508e04f3483654b2aad28c9ad2049c
Supported: 100rel,eventlist,feature-ref,replaces,tdialog,vnd.avaya.stimulus-ipo
Allow: INVITE,ACK,BYE,CANCEL,SUBSCRIBE,NOTIFY,MESSAGE,REFER,INFO,PRACK,PUBLISH,UPDATE
User-Agent: Avaya J169 IP Phone 3.0.0.1.6 (6)
Contact: <sip:2099@192.168.1.251:22095;transport=tcp>
Content-Type: application/sdp
Content-Length: 270

v=0
o=sip:2099@192.168.1.251 1 12 IN IP4 192.168.1.251
s=sip:2099@192.168.1.251
c=IN IP4 192.168.1.251
b=TIAS:1920000
t=0 0
m=audio 46750 RTP/AVP 0 101
c=IN IP4 192.168.1.251
b=TIAS:64000
a=ptime:20
a=rtpmap:0 PCMU/8000/1
a=rtpmap:101 telephone-event/8000/1
15:40:45 1517197mS SIP Tx: TCP 192.168.1.200:5060 -> 192.168.1.251:22095
ACK sip:2099@192.168.1.251:22095;transport=tcp SIP/2.0
v: SIP/2.0/TCP 192.168.1.200:5060;rport;branch=z9hG4bK3e937195c40846cc4d5ba4e6ed4a2e38
f: <sip:CCMSInterface@192.168.1.200>;tag=be921e70062f4cb4
t: <sip:2099@callcentric.com>;tag=5eea33ec1e4a2fc15s1x5f64223r721q304w1q3n_F2099
i: 2_5eea33ec-1a0b21dfo4j6n3d6j3u4o2j292y404b_I2099
CSeq: 60 ACK
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
User-Agent: IP Office 11.0.0.0.0 build 849
l: 0

15:40:45 1517272mS SIP Rx: TCP 192.168.1.251:22095 -> 192.168.1.200:5060
INFO sip:CCMSInterface@192.168.1.200:5060;transport=tcp SIP/2.0
From: <sip:2099@callcentric.com>;tag=5eea33ec1e4a2fc15s1x5f64223r721q304w1q3n_F2099
To: <sip:CCMSInterface@192.168.1.200>;tag=be921e70062f4cb4
Call-ID: 2_5eea33ec-1a0b21dfo4j6n3d6j3u4o2j292y404b_I2099
CSeq: 33 INFO
Max-Forwards: 70
Via: SIP/2.0/TCP 192.168.1.251:22095;branch=z9hG4bK2_5eea397c-6608654f5w1i553h6lp1q4aa3t5u5h_Info2099
Supported: 100rel,eventlist,feature-ref,replaces,tdialog,vnd.avaya.stimulus-ipo
User-Agent: Avaya J169 IP Phone 3.0.0.1.6 (6)
Content-Type: application/vnd.avaya.stimulus-ipo
Content-Length: 32

<ipo>dcp="0A3843008002";</ipo>
15:40:45 1517275mS SIP Tx: TCP 192.168.1.200:5060 -> 192.168.1.251:22095
SIP/2.0 200 OK
v: SIP/2.0/TCP 192.168.1.251:22095;branch=z9hG4bK2_5eea397c-6608654f5w1i553h6lp1q4aa3t5u5h_Info2099
f: <sip:2099@callcentric.com>;tag=5eea33ec1e4a2fc15s1x5f64223r721q304w1q3n_F2099
i: 2_5eea33ec-1a0b21dfo4j6n3d6j3u4o2j292y404b_I2099
CSeq: 33 INFO
t: <sip:CCMSInterface@192.168.1.200>;tag=be921e70062f4cb4
l: 0

 

[icet500]

Who control the caller ID? IPO or the Provider? Some provider will reject calls without caller ID? create another sip uri with your caller ID instead of Auto with a new outgoing group id and update your short code.

Also, do you receive incoming calls fine? would you please open system status and go to the sip line and check if its registered? I see Authentication error in the logs. how your sip trunk registering? using username/password or by IP?

 

[derfloh]

Add S1xxxxxxxxxx to your dial short code (9N/Dial/NS1xxxxxxxxxx) to send the number you want if it's set to "auto".

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN