TomasBill22
Technical User
Hi ...
I have Avaya IPO 8.1, the VMPro answer the calls, when the customer press 0 going to the reception, the reception transfer the caller to the user he want to call, when the user is busy the caller listen to the MOH ( I Program on each user 2 call appearence and on telephony check the reserve last call appearence), the preoblem is that when the second call arrive to the reception via VMPro and want to transfer to a specified user when the reception press to the transfer button the call directly connected to the callerv waiting t on Hold. ( it seems that the two outside callers connected to each like coference.
How I can Solve this ???
Thanks
I have Avaya IPO 8.1, the VMPro answer the calls, when the customer press 0 going to the reception, the reception transfer the caller to the user he want to call, when the user is busy the caller listen to the MOH ( I Program on each user 2 call appearence and on telephony check the reserve last call appearence), the preoblem is that when the second call arrive to the reception via VMPro and want to transfer to a specified user when the reception press to the transfer button the call directly connected to the callerv waiting t on Hold. ( it seems that the two outside callers connected to each like coference.
How I can Solve this ???
Thanks