Call transfer command for analog handsets????

[gregd72002]

Hello,

I'd like to be able to transfer a call when being on an analogue handset (Siemens Hipath system). Is there any special DTMF for it? Or how does it work?

I can happily pick up a call when dialling **3, but how to transfer/put on hold a call?

Thank you in advance,
Gregory

 

[obtsystems]

you should have a "R" Or a recall/flash key on the phone this will hold the call then dial extension you want to send the call to then hang up to transfer

 

[donb01]

From the Analog QRG:

Transfer a call to another extension number as follows:
1. Press flash.
2. Listen for the pulse tone and the dial tone.
3. Dial the extension number.
4. Announce the caller.
5. Hang up.

Connecting Calls
The connection between the caller and the person receiving the
transferred call is complete when you hang up.
To reconnect to the original caller if you reach a busy or unanswered
extension number, or if the intended party refuses the call, hookflash
(or press flash again).

Putting Calls on Hold
The hold feature allows you to put a line temporarily on hold without
disconnecting your call. If you hang up the receiver, that call
automatically rings back, after a preconfigured time.

Put a call on hold as follows:
1. Press flash.
2. Listen for the pulse tone and the dial tone.
3. Dial * 9.

Reconnect a call on hold as follows:
1. Lift the receiver.
2. Listen for the pulse tone and the dial tone.
3. Dial * 9 to reconnect to the call.

Put a call on hold and make a consultation call as follows:
1. Press flash.
2. Listen for the pulse tone and the dial tone.
3. Dial * 9.
4. Listen for a confirmation tone.
5. Dial the internal extension number, or and the outside number.

Reconnect to the original call as follows:
1. Press flash.

If your phones don't have a FLASH button you can flash by depressing the hookswitch for 2 seconds and releasing it - it takes a bit of practice, but when I do it I think in my mind "Down - Up" (like One Thousand one on the down beat and One Thousand two on the up beat). If you flash too long you disconnect the caller - if you flash too short nothing changes and you have to try again.

 

[keyset6]

donbo1 - I wonder if you've seen a away to drop a party in conference, but on an analog line on a Siemens 3000? When a customer selects '0' our VRU establishes a conference call to remote operators on a 'Virtual' Release link tie system. The operator complies with the callers request by sending a command to the local VRU to hookflash, send a DMTF code to drop the last party in conference, (the operator), hookflash again and dial the requested extension. The command is sent over a network channel controling the VRU, but it's just basic analog commands. It works fine with Rolm 8000, 9751 and Siemens 9006 systems. It can be accomplished with an Optiset on a Siemens 3000 by various arrow commands to select the feature on the display to drop the last party, but doesn't work with analog. Some documentation I've seen does describe the process for an analog phone, but it did not work.

 

[donb01]

I have this for conference in the 9751-9006 Analog QRG:

Conference Call
The conference call feature allows you to connect up to eight parties,
including yourself, in a telephone conversation. The other parties
besides yourself can be on outside lines or extensions. If a called party
refuses the conference call, is busy, or does not answer, you can
reconnect to the conference. Any party can leave the conference call
by hanging up.
Note: Call the first party, then use the following steps to add each
new party.

Set up a conference call after connecting to the first party as
follows:
1. Press flash.
2. Listen for the pulse tone and the dial tone.
3. Dial the extension number, or and the outside number.
4. Inform the called party that this is a conference call.
5. Press flash again.
6. Talk to the parties.
To add more parties to the conference call, repeat steps 1-6.

Disconnect a specific party from a conference call as follows:
1. Press flash.
2. Listen for the pulse tone and the internal holding tone.
3. Dial * * 4 1 through * * 4 8, with the last
number in the code being the number of the party you want to
disconnect.
4. Press flash to reconnect to the conference call.

Reconnect to a conference if a called party refuses the call, is busy,
or does not answer as follows:
1. Hang up, or wait for the called party to hang up.
2. Talk to the parties.

I'm sorry, but I don't have any analog phone documentation for my Hicom 150 system (which is pretty close to the 3000) - all of the docs I have use at least 1 feature set button to manipulate the conference. I just logged into my HiPath 4000 and the drop party commands are exactly the same though.

 

[gregd72002]

looks like hookswitch does the trick! however i'd say it is around 0.2-0.4 sec (definitely not 2 in my case). At least now I know how to proceed from here on!

Thanks a lot!

 

[anatrejo2000]

If you want transfer for hipath4000 and hicom300 sometime you have to change the ptime for some analog extension. In the amo scsu for analog extension parameter cctidx, you can put id 4 and in the amo ptime/slma yopu can change flash flashmin and flashmax.
Sometime the Panasonic phone has problem with Siemens when you try to transfer the call
In not shure but in the the web

http://www.papagayosystem.com.ve

in the link /descargas/Siemens you can download every value for ptime about analog signaling

 

[keyset6]

Unfortunately I'm trying to do it on a Siemens 30000. Thanks but I don't think it's possible on that system. We're also trying to interface the 3000 to our VRU/Voicemail using Dialogic cards connected to Optiset ports. The main menu works fine on an incoming call but we get the same thing on a station forwarded to it with no answer instead of the station's greeting. The VRU group is working on that - a whole different topic.

 

[Bas1234]

Put the flash time of the dialogic card between 80 and 120 ms. I mostly use 100ms

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It works! Now if only I could remember what I did...

Dain Bramaged
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