Call Routing on IP Office 5

[cipher7836]

We have a 561 number and a 954 number that goes to the operator. She wants to able to distinguish between the two. So if a caller calls the 561 number she wants to see that, and be able to answer the phone with the greeting for that number. If it's a 954 caller then she wants to give them a different greeting. Is this possible??

 

[TomMills]

yes. use tags or groups.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[DigitelD]

You can change the tag that will display when the call rings in.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[cipher7836]

Is there documentation on tags and groups? I have no idea how to set it up. This system is sooooo complicated. I hope you guys are getting paid well for this Avaya stuff!

 

[DigitelD]

In the Incoming Call Route you can program the Tag for the call. Actually, training on the system is key here. Sometimes things are too complicated only because one does not have the training needed to understand. You may want to consider in investing in some training.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[hairlessupportmonkey]

and tek-tips isnt for free support!

ACSS - SME
General Geek

 

[cipher7836]

What would you all suggest for training? I've read through the help docs, and this forum has REALLY helped me. But still...the system is mysterious to me.

 

[IPGuru]

you need to register on an official Avaya training course, then you should find that all the info you have gained here switches on the light bulb.

Computers are like Air conditioners:-
Both stop working when you open Windows

 

[hairlessupportmonkey]

http://www.avaya-learning.com

is an excellent place to start.

ACSS - SME
General Geek

 

[AACon]

Find a certified avaya training partner (Innovatia, Catalyst, etc), register for a class ($$), travel to said class, get taught. Who knows, maybe i'll be teaching you!

-Austin
ACE: Implement IP Office

 

[7deedtz]

Or get your BP to help with the setup if you cannot wait for the training. Knowledge is a good thing to acquire and i hope you will appreciate it once you attend the training.