call routing after announcement S8720

[sistech]

Hi all,

How do i make a call follow an announcement and go back to the originating call? It seems after the annoucement either in the vector or in the coverage path, it plays the announcent and then disconnects. I figure I can use the "goto" command and force it to go to another vector but I was hoping to avoid that.

thanks in advance,
L-

 

[Zen216]

while in queue?
we use 'wait-time xxx seconds hearing xxxx then music'
where xxxx is extension # of announcement

 

[sistech]

No, this isn't an acd, or anything like that, it's just a regular station.

 

[Zen216]

can you clarify your situation a little further?
do you want a call to hear an announcement, then get routed off to an extension?
If so, just run it through a vector,
1 wait time 2 seconds hearing silence
2 announcement xxxx
3 route to number yyyy with cov y if unconditionally

where xxxx is announcement extension, and yyyy is users station

if you have multiple users that need that treatment, and if you have variables, then you could setup a vdn for each user, and under v1 and v2 put in the announcement extension, and user extensions, and then steps 2 and three would look like

2 announcement v1
3 route to number v2 with cov y if unconditionally

 

[sistech]

Thanks Zen216.
The setup is as follows, call rings at console/receptionist, if she doesn't answer, routes to a "please hold" announcement then supposes to route back to operator until the call times out. However, once the caller hear "please hold, your call will be answered shorty, the call disconnects. I've done multiple traces on the vector and it doesn't seem come back to the vector once the annoucement plays. Right now the number is a vdn, I tried changing it to a hunt but then the number doesn't come into the switch at all. There a lot of digit conversion going on once the number hits the switch, so I wanted to keep it as simple as possible.

thanks again,
L-

 

[tyubzs]

if you are not setting it up as an acd, then you'll be having problems on treating the call. the best way to set this up is via the cov path.