call rerouting problem on multicall numbers - MItel 3300

[hmack65]

Hi there
I've been reading a few old posts and fear that this is not an easy problem to solve but am hopeful someone could give me a pointer or two.
I have 2 numbers which I've set up as multicall on a couple of extensions and I want the first number 0729 to ring or delay ring on extensions then trip to the 2nd number 0730. Then if it's not answered there I want it to go to 0700 (our main number).

I've set it up as follows but all that seems to happen is when it trips to 0730 it just comes up as no answer and just keeps on ringing. It doesn't trip on to 0700.

If I add a 2nd alternative reroute on 0729 to send it on to 0700 it just goes straight there and doesn't ring first on 0730.

Call rerouting Call reroute 1st alt call reroute 2nd alt
0729 10 1
0730 2 1

Call rerouting first alt assignment
2 Normal normal normal normal this this this this 0700
10 This This This This this this this this this 0730

Call rerouting 2nd alt assignment
1 Normal normal normal normal

Can anyone help at all? I would be very grateful.

Cheers

 

[wireman50]

I'm not sure whether you are talking incoming calls from the PSTN or just extension calls? Or both....
I would set it up with 0729 to reroute first alternative to 0730 and 0730 first alternative to 0700 with all set to 'THIS' I think that will work....You can change the specifics of what you want to reroute after you have it working.

 

[hmack65]

Thanks for the response.
We are taking both incoming calls from the PSTN and extension calls.
I have tried this just now but it still seems to just get stuck at 0730 and doesn't trip on to 0700.
The display just reads -from 0729 NO ANS and it just keeps ringing there.

Is there anything else I might try and change?

 

[kwbMitel]

There are a lot of timers involved here and your setup appears flawed to me.

Lets go back a bit:

First I am assuming that no calls go to 0730 directly but are only the overflow from 0729. This being true, there is no setup required on 0730 and any setup that already exists should be removed.

Second you say that calls to 0729 need to "ring or delay ring on extensions". What is the timing here? Ring phones ABC for X rings and then ABC + DEF for Y rings? The timing here is very important as it needs to be accommodated before the 3rd step happens "then trip to the 2nd number 0730" My assumption being that 0730 exists on yet another group of phones that is distinct from those ringing with 0729. This needs to be clarified.

Third, timing for ringing 0730 before going to 0700 needs to be addressed/defined/accommodated

Forth, once the call gets to 0700 can I assume that we are done and that the call does not need to go any further such as voicemail?



**********************************************
What's most important is that you realise ... There is no spoon.

 

[hmack65]

Many thanks - see below
There are a lot of timers involved here and your setup appears flawed to me.

Lets go back a bit:

First I am assuming that no calls go to 0730 directly but are only the overflow from 0729. This being true, there is no setup required on 0730 and any setup that already exists should be removed.
Calls also go to 0730 directly.

Second you say that calls to 0729 need to "ring or delay ring on extensions". What is the timing here? Ring phones ABC for X rings and then ABC + DEF for Y rings?
After 3 rings as per the call reroute timer
The timing here is very important as it needs to be accommodated before the 3rd step happens "then trip to the 2nd number 0730" My assumption being that 0730 exists on yet another group of phones that is distinct from those ringing with 0729. This needs to be clarified.
Yes

Third, timing for ringing 0730 before going to 0700 needs to be addressed/defined/accommodated

Forth, once the call gets to 0700 can I assume that we are done and that the call does not need to go any further such as voicemail?
Once the call gets to 0700 it finishes there

 

[kwbMitel]

Sorry but step 2 still needs clarification.

Ring or delay ring of 0729 does not involve rerouting. Do you have phones that have appearances of 0729 that are set to delay ring and if so what is the delay ring timer in COS. How many rings total are you expecting 0729 to ring before proceeding to the next step of 0730 via rerouting?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[hmack65]

I realise ring and delay ring are nothing to do with rerouting.
There are phones that have 0729 that are set to delay ring - the delay ring timer in COS is set to 10.
Around 3 to 4 rings?

Thanks

 

[wireman50]

You are not testing from 0700 are you and is that extension often busy since;

Call rerouting first or second alternative will not reroute if the destination device is busy. The originally called party will continue to ring or be camped onto.

 

[kwbMitel]

You may realise that ring and delay ring have nothing to do with routing but your original answer to the question did not indicate such.

answer was "After 3 rings as per the call reroute timer". Don't blame me if/when I am only responding based on your statements.

Moving on:
We now have 3 timers to consider, listed in order of priority

Delay Ring Timer
[ul]
[li]time before phones set to delay ring for 0729 will start ringing - 10 seconds[/li]
[/ul]

Call Forward - No Answer Timer
[ul]
[li]Time calls will ring primary number 0729 before proceeding to the 1st alternative (0730) - Must exceed Delay ring timer by reasonable amount. (say 20 seconds)[/li]
[/ul]
Answer Plus System Reroute Timer
[ul]
[li]Time allowed for call to ring primary and 1st alternative destinations - probably around 30 seconds[/li]
[/ul]

These COS timers must be set against the phone that was first programmed with the key line appearances for 0729. To be safe, it would be best if all phones with appearances of 0729 have the same COS as upgrades can affect which phone is programmed first.

Once these are set appropriately, your timing should be good for testing again.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[hmack65]

Many thanks and i certainly wasn't complaining about your response! Am grateful for any help and i understand what you mean with regards to the reroute timer.

Thanks for the info on the 3 timers - i will have a look at these and try and get it working

Much appreciated