I am having an issue with call rerouting. Here are the details
I have three 3300 ICP systems 6.0 networked via IP trunks that share a common Nupoint Voice mail system.
System A’s main number 5700 a DN programmed as a single line key on a set reroutes always to voice mail where the mailbox is programmed as a call director. The voice mail hunt group resides in system B When the caller makes a selection that route to system C number 4745 a key line on 2 sets that reroutes to voice mail in busy /no answer condition.
When the main number in system A is dialed from an outside number or direct from a DN within its own system, the final reroute to voice mail fails. The call is returned to the main number and the process is started again. When the main number of system A is dialed direct from system B or C the reroute works as programmed and the call goes to the mail box for 4745 when busy or unanswered. However, if I program 4745 to reroute always to voice mail everything works from system A.
All three system have identical COS programmed for sets Ip trunks and PRIs
I have adjusted the Call Forward No Answer timer and No Answer Recall Timer in system A for Both the IP trunks and DN with no improvement.
Any suggestions?
I have three 3300 ICP systems 6.0 networked via IP trunks that share a common Nupoint Voice mail system.
System A’s main number 5700 a DN programmed as a single line key on a set reroutes always to voice mail where the mailbox is programmed as a call director. The voice mail hunt group resides in system B When the caller makes a selection that route to system C number 4745 a key line on 2 sets that reroutes to voice mail in busy /no answer condition.
When the main number in system A is dialed from an outside number or direct from a DN within its own system, the final reroute to voice mail fails. The call is returned to the main number and the process is started again. When the main number of system A is dialed direct from system B or C the reroute works as programmed and the call goes to the mail box for 4745 when busy or unanswered. However, if I program 4745 to reroute always to voice mail everything works from system A.
All three system have identical COS programmed for sets Ip trunks and PRIs
I have adjusted the Call Forward No Answer timer and No Answer Recall Timer in system A for Both the IP trunks and DN with no improvement.
Any suggestions?