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Having a strange issue with approximately half of the calls being recorded. The customer's system is as follows:
IP 406 DS version 5.0(26) (do not tell me to upgrade as they no longer make money)
Voicemail Pro w/ 14 ports never reaching capacity
Xima call accounting
Calls come into a voicemail module, route to a hunt group of analog ports that go to a taxi dispatch system which is just playing a greeting, and then the call is transferred to a hunt group where the call recording is set to On.
Every call follows the exact same path and this can be seen within Xima's cradle to grave. Some of the calls are recorded and some are not. I also should add that the customer does not want the portion of the call recorded where the caller is within the taxi dispatch system listening to a message as this is useless information.
Thanks in advance!
IP 406 DS version 5.0(26) (do not tell me to upgrade as they no longer make money)
Voicemail Pro w/ 14 ports never reaching capacity
Xima call accounting
Calls come into a voicemail module, route to a hunt group of analog ports that go to a taxi dispatch system which is just playing a greeting, and then the call is transferred to a hunt group where the call recording is set to On.
Every call follows the exact same path and this can be seen within Xima's cradle to grave. Some of the calls are recorded and some are not. I also should add that the customer does not want the portion of the call recorded where the caller is within the taxi dispatch system listening to a message as this is useless information.
Thanks in advance!