I notice that when I configure call recording on an extension, and that extension is forwarded, the calls are not recorded. So I put call recording on the incoming call route instead, and again it does not record calls when forwarded to a cell phone. Does anyone know of a way around this? or will I need to go with a 3rd party trunk side call recording solution?
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Call Record on Trunk to Trunk Call
- Thread starter bmast
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amriddle01
Programmer
Enable twinning, I think it still records then 
IPOfficeIreland
Technical User
twinning works, but only problem is that only 1 call can be forwarded at a time. so you would have to create a group with loads of users (enough for X simultaneous calls) twinned to the same number and point the call to this group. also assuming v8 and twinning is free!
amriddle01
Programmer
Indeed, but the issue he was having is with a forwarded call from a user, so I imagine twinning would be ok (so long as R8)
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