Call Record *55

[bttech]

In IPO 6..2.23 the user is able to enter *55 to Record Call and is able to retrieve from her own extension. Her inquiry is "Can this recording be sent to her email in a .WAV file or access it otherwise than just from her actual extension?

 

[tlpeter]

Set up voicemail to email.
Then this will work


BAZINGA!

I'm not insane, my mother had me tested!

 

[bttech]

Besides the voicemail to email option is there another way to retrieve the recorded call and open it perse in Windows Media Player or in a file format?

 

[bttech]

The user states the recorded call is not going to her email like normal voicemails do. What do you suggest?

 

[amriddle01]

Recorded calls tend to lead to larger files than VM messages, bear in mind 1 min of recrding is 1 MB in size

Not happy with Avaya ATM....

http://www.ipoffice.tel

 

[bttech]

Thanks for the replies. I talked with support and they suggested Contact Store for this customer. Or, I can get into the VM file and pull the files to convert.

 

[AACon]

Chances are the recorded calls are getting blocked the mail server due to their file size...or manual call recordings are not setup to go to her mailbox...

-Austin
ACE: Implement IP Office

 

[bttech]

When you say "manual recordings are not setup to go to her mailbox" are you saying there is a way without Contact Store to get the recorded messages to her email inbox?

 

[AACon]

If you have vm to email setup, recordings sent to her mailbox get Sent like vm messages to email....check the voice recording tab of the user.

-Austin
ACE: Implement IP Office

 

[Pepp77]

Get the IT guys to set up her Messages folders on the VM server as a share on her PC, then she can just go there and access the wav recording.


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