Call Pilot routing to ccr tree

[john3588]

I have recorded a main gretting that says in effect. hello you have reached...our hours are... press 1 for sales.. 2 for tech support...

The auto attendant answers and plays the greeting then I press 1 and there is a pause and then it exits. The only way I can get it to work is if I press 11 or 12. So it seems to be dropping into the ccr tree and waiting there for another button press. Is there a way to send it to the ccr tree without recording a second greeting for the ccr tree options?

 

[ironhorse17]

Do not record a company greeting when the AA answers it will go to CCR also put return to AA no. Record your intro in path 0 of your tree.

 

[hawks]

Make sure you have TOUCH TONE GATE turned off.

 

[cook1082]

Since you already have it set up record a second of dead air in path 0 in the ccr menu prompt.

 

[john3588]

Thanks - I will try it this weekend. where is the touch tone gate setting?

 

[john3588]

Is just removing the wave file from the greeting path sufficient? This was a commercially done greeting and there is just a path to the file. Can I just move it to the ccr tree recording? Or will I still need the second of dead air in the company greeting?

 

[snowman50]

Have you tried looking at the CCR tree for option 1, and see what's programmed there.
It sounds as if some one has programmed opt1 as a sub menu .
then used 1 for sales ,2 for Tech support.

This means you have to press 1 to get to the sub menu,
then press 1 again for sales.2 for Tech support

Main Menu
press 1 (Menu)
sub menu press .1 transfer to extn
press .2 transfer to extn


what you want is
Main Menu
Press 1 Transfer to extn xxx
Press 2 Transfer to extn xxx

So remove the sub nenu
and create a main menu with the 2 options instead,

Adding a Transfer Node
1. Click the Custom Call Routing heading. The CCR Tree Administration page appears.
2. Click the Change link for the CCR Tree that you want to add a Transfer node to.
3. The CCR Tree Properties page appears. Click the Transfer link.

4. The new Transfer node appears on the CCR Tree Properties page.
Click the Change link for the Transfer node.
Do this for the required number of option levels that you need.

5. The CCR Transfer Node Properties page appears. In the Caption
box type where you are transferring the caller to, for example Sales.
6. From the Outdial Method list box select an outdial method. The outdial method is the telephony resource that is used to transfer the call:
Select Intercom to transfer the caller to an extension.
7. In the Phone Number box, type the extension or Hunt group telephone number.
8. In the above example the call will transfer to the Sales department DN of 253 or Hunt group Dn 461.
9. Click the Submit button. You will be returned to the CCR Tree
Properties page.