Call Pilot not sending "BYE" siginal to SIP device.

[commnorth]

I have installed a cisco spa8000 which is a 8 port SIP ATA device on a MICS 4.1 along with a call pilot 150 3.1. Every thing seems to work fine until you get a call transfered from call pilot to extension, the cust. leaves a message, and when done, hangs up. Employee retrieves message, and at the very end, imediately you get a rapid busy tone for 5 seconds or so, then dead air. Its as if the call pilot does not send "bye" siginal or something. Another major problem, is because C.P. does'nt appear to send disconnect or "bye" siginal, there for it will not release SIP trunk so it hangs until they get "no lines available" go to phone room reboot spa8000, you're all set for awhile!!!!! Repeat!!!! Major not cool.

 

[allworxguy]

It's not up to the system to send the signal. It's the other way around. Line has to send a disconnect signal to the system. Make sure that DISCONNECT SUPERVISION is turned on in the phone system.



Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[commnorth]

Thanks allworxguy' I believe what you are referring to is the supervised or unsupervised line settings, and yes all lines have been selected to supervised setting.

 

[curlycord]

yes
In that case take it up with the carrier, it takes two to tangle and your end is programmed ok.


=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[hawks]

Look in the cisco guide that is where you need to make the changes. Here is one example that might work.

Polarity Control = The ATA device allows the polarity to be set when a call is
connected and when a call is disconnected. This feature is required to support some pay phone system and answering machines. Polarity Control is configured in the Line and PSTN Line tabs.

 

[commnorth]

Thanks Hawks; I'm scheduled to be on site, Tuesday the 9th, and I'm excited to give your suggestion a shot; if it works, I'll be so indebted to U, I'll have to buy you a Polish pop or two, again thanks, Jim.