Call Pilot Access

[desertinn]

I am starting work on a new BCM 400. I can get into everything including access to the admin for the system. I was able to even set up my own access but I can not get into Call Pilot.

Can I reset the Cdall Pilot password using my admin access via Bus. Comm. Mgr.?

 

[curlycord]

No such thing as a new BCM 400 anymore....been 450 for a while now.

3.7 and under only laptop access I think.

If F983 does not work then laptop/pc only.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[desertinn]

Can I reset the PW via the usual reset that I use for MICS or CICS?

 

[norstarboy125]

If it's a pre 4.0 box then you can reset it via a set thru f 982.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[desertinn]

Thank you, will this information tell you anything about this sytem?

PINNACLE BCM-400

Time of Inventory: 03:00:27, Apr 18 2011
Software
Business Communications Manager
Name Release Build
VEGASBCM 3.7 2.4f

Software Applications
Application Name Version
Apache 37.0.01.29
BCMSecurity 36.1.5.6
BRU 37.00.10.10
Call Detail Recording CDR 3.7 1.40.A
DectOAM 35.2.17.13
Doorphone 37.0.15.6
Functional Endpoint Proxy Server 37.130.0.33
Hunt Group Metrics Reporter 3.7 1.70.A
IPMusic 35.14.00.42
IVR 35.0.7.2
PERIase 4.7.1
PERIcmpat 1.1.1
PERIfw 1
PERIgase 1.0.0
PERIglobl 2.0.1
PERIhostp 1.0.1
PERImps 35.0.0.2
PERIperl 1.0.1
PERIplic 1.1.1
PERIrdb 1.2
PERIview 1.0.0
Media Gateway Server 36.10.4.3
Modem Installation 36.00.20.48
MTT 35.0.2.37
Multimedia Call Center 36.0.10.28
NNU NNU 3.0 3.10.A
Nru 3.5.06
OS Base 37.20.20.50
PEP 3.5.0.0.1.8
SipUA 36.102.0.67
SSM 37.2.4c.11
Survivable Remote Gateway 37.10.2.51
Unified Manager 3.7.0.0.1.8
UNISTIM Terminal Proxy Server 37.170.60.12
Voice CFS 36.10.1.19
Voice CTE 6.7 2.10.A
Voice CTI 37.00.00.1
Voice Firmware R5wi121
Voice MSC Driver 37.0.0.21
Voice MSC Service 37.0.0.20
Voice Platform 37.02.02.41
Voicemail 37.00.87.22
WebClientInstall 30.10.40.18
WinDLL 1.0.1

Applied Keycodes
Name Value Keycode
Component unknown SL-1 (MCDN Networking) 31113130-81331180-54135553
Component unknown SL-1 (MCDN Networking) 51714182-03941716-18712409
Component unknown SL-1 (MCDN Networking) 41110121-98392870-43073613
VoiceNetGateway 8 VoIP gateway port(s) 82306652-02281097-71076034
NVM 32 CallPilot Mailbox Increment 02004230-84433112-04627232
LSM IP Clients - 1 72516881-98341995-45396419

Applied Patches
Patch Name Date Applied
BCM_370.237_UM3.39.003 05/07/2008 3:15p

Client Software Applications
Client Application Name Version FileSize
CallPilotDesktopMessaging.exe 2.01.27.15 53 MBytes
CallPilotDesktopMessagingDNS.exe 1.07.11.30 51 MBytes
CallPilotDesktopMessagingISB.exe 1.07.11.30 49 MBytes
CdrClientWrapper.exe CDR 3.7 1.40.A 3 MBytes
DAPro.exe 1.0.36 8 MBytes
DesktopAssistant.exe 1.4 9 MBytes
i2050QoSService.exe 1.40.0363 1 MBytes
i2050SoftwarePhone.exe 1.40.0363 33 MBytes
ipViewSoftboard.exe 2.0.007 3 MBytes
LANCTEClient.exe 6.7 2.10.B 2 MBytes
MultimediaCallCenter.exe 36.0.10.28 1 MBytes
periviewclient.exe 1.0.0.7 95 MBytes
PersonalCallManager.exe 1.2.126.0 16 MBytes
ReportingforCallCenter.exe 2.3.202 72 MBytes
TAPI2.1Installation.exe 2.1 1 MBytes
UnifiedManagerInternetExplorerClient.exe 1.0.1 5 MBytes
UnifiedManagerNetscapeClient.exe 1.0.1 5 MBytes
UnifiedManagerSunJREClient.exe 1.00.00 5 MBytes
BCMMonitor.exe 37.20.0.27 947 KBytes
DAProAE.exe 1.0.36 8 MBytes
Digital_Mobility_Controller.exe 1.0.0.34 647 KBytes
Digital_Mobility_Service_Tool.exe 1.00.1.12 655 KBytes
NCM_3.7.exe 5.0.0.0 15 MBytes
putty.exe 0.56 1 MBytes

Hardware
ComputerSystem
System Resources
SystemName: VEGASBCM
Machine: Windows NT Server
ProcessorArchitecture: Intel
LoginName: SYSTEM
DomainName: WORKGROUP
BIOS-ID: AT/AT COMPATIBLE
BIOS-Manufacturer: (Undetermined)
BIOS-Version: 02.03.04
BIOS-Date: 04/02/03
Keyboard-Type: IBM enhanced (101- or 102-key) keyboard
Keyboard-SubType:
Keyboard-CodePage: 1033
Keyboard-NumberofFunctionkeys: 100
Mouse-Model: Microsoft, or IBM PS/2
Mouse-Buttons: 2
Video-Resolution: 800 x 600
Video-Colors: 16
Operating System
OSName: Windows NT
OSVersion: 4.0
OS-CurrentBuild: 1381
OS-CurrentType: Uniprocessor Free
RegisteredOwner: EmbeddedUser
RegisteredOrganization: EmbeddedSystem
ProductId: 50382111111111157561
SystemRoot: C:winnt
InstallDate: 903546157
ServicePack: Service Pack 6
OS Patches
KB823182 - Windows NT 4.0 Server Hotfix - KB823182
KB823803 - Windows NT 4.0 Server Hotfix - KB823803
KB824105 - Windows NT 4.0 Server Hotfix - KB824105
KB824141 - Windows NT 4.0 Server Hotfix - KB824141
KB824146 - Windows NT 4.0 Server Hotfix - KB824146
KB825119 - Windows NT 4.0 Server Hotfix - KB825119
KB828028 - Windows NT 4.0 Server Hotfix - KB828028
KB828035 - Windows NT 4.0 Server Hotfix - KB828035
KB828741 - Windows NT 4.0 Server Hotfix - KB828741
KB830352 - Windows NT 4.0 Server Hotfix - KB830352
KB835732 - Windows NT 4.0 Server Hotfix - KB835732
KB839645 - Windows NT 4.0 Server Hotfix - KB839645
KB840987 - Windows NT 4.0 Server Hotfix - KB840987
KB841356 - Windows NT 4.0 Server Hotfix - KB841356
KB841533 - Windows NT 4.0 Server Hotfix - KB841533
KB873350 - Windows NT 4.0 Server Hotfix - KB873350
KB885249 - Windows NT 4.0 Server Hotfix - KB885249
KB885834 - Windows NT 4.0 Server Hotfix - KB885834
KB891711 - Windows NT 4.0 Server Hotfix - KB891711
KB893066 - Windows NT 4.0 Server Hotfix - KB893066
Q147222
Q238185 - Hotfix for Q238185
Q243649 - Fix buffer overflow problems in spooler
Q243835 - Fix predictable TCP initial sequence number.
Q244599 - Windows NT 4.0 Hotfix: additional C2 support
Q246009 - Windows NT 4.0 Hotfix: Service Pack 6 Re-release
Q246045 - Denial of service with SERVICES.EXE
Q247869 - Resolve LPC port requests.
Q248183 - Vulnerability in SYSKEY encryption
Q248399 - Windows 4.0 Hotfix [See Q248399 for more information]
Q249108 - Q249108 -- RDISK Temp File Update
Q249863 - Windows 4.0 Hotfix [See Q249863 for more information]
Q249973 - Resolve buffer over run in riched32.dll
Q250654 - Winmsd May Cause A Dr. Watson Error
Q252463 - Windows 4.0 Hotfix [See Q252463 for more information]
Q257870 - Windows 4.0 Hotfix [See Q257870 for more information]
Q259042 - Handle Leak in WinLogon after applying Service Pack 6
Q259622 - Windows 4.0 Hotfix [See Q259622 for more information]
Q259728 - 259728_NT4_SP5-6.EX
Q262694 - 262694_NT4_SP6_x86_en.EX
Q264684 - Windows 4.0 Hotfix [See Q264684 for more information]
Q265714 - Windows 4.0 Hotfix [See Q265714 for more information]
Q266433 - Windows 4.0 Hotfix [See Q266433 for more information]
Q267858 - Hotfix for Q267858 - Err Msg: Memory Could Not Be Read...
Q269049 - Windows 4.0 Hotfix [See Q269049 for more information]
Q269239 - Windows 4.0 Hotfix [See Q269239 for more information]
Q274835 - Windows 4.0 Hotfix [See Q274835 for more information]
Q276575 - Windows 4.0 Hotfix [See Q276575 for more information]
Q279336 - Windows 4.0 Hotfix [See Q279336 for more information]
Q280119 - Windows 4.0 Hotfix [See Q280119 for more information]
Q283001 - Windows 4.0 Hotfix [See Q283001 for more information]
Q294472 - Windows 4.0 Hotfix [See Q294472 for more information]
Q296185 - Windows 4.0 Hotfix [See Q296185 for more information]
Q304158 - Windows NT 4.0 Hotfix [See Q304158 for more information]
Q305399 - Windows NT 4.0 Hotfix [See Q305399 for more information]
q308605 - Hotfix for q308605
Q312895 - Windows NT 4.0 Hotfix [See Q312895 for more information]
Q313829 - Windows NT 4.0 Hotfix [See Q313829 for more information]
Q314147 - Windows NT 4.0 Hotfix [See Q314147 for more information]
Q318138 - Windows NT 4.0 Hotfix [See Q318138 for more information]
Q320206 - Windows NT 4.0 Hotfix [See Q320206 for more information]
Q323172 - Windows NT 4.0 Hotfix [See Q323172 for more information]
Q326830 - Windows NT 4.0 Hotfix [See Q326830 for more information]
Q328310 - Windows NT 4.0 Hotfix [See Q328310 for more information]
Q329115 - Windows NT 4.0 Hotfix [See Q329115 for more information]
Q810833 - Windows NT 4.0 Hotfix [See Q810833 for more information]
Q815021 - Windows NT 4.0 Hotfix [See Q815021 for more information]
Q817606 - Windows NT 4.0 Hotfix [See Q817606 for more information]
Q819696 - Windows NT 4.0 Hotfix [See Q819696 for more information]
Q823559 - Windows KB823559 Patch
Q823980 - Windows NT 4.0 Hotfix [See Q823980 for more information]
Q840315 - Windows KB840315 Patch
Memory
TotalPhysicalMemory: 260020KB
AvailablePhysicalMemory: 66940KB
TotalPageFile: 764568KB
AvailablePageFile: 487284KB
TotalVirtualMemory: 2097024KB
AvailableVirtualMemory: 2070364KB
TCPIP Network
TCPIPAddress: 10.0.0.8
TCPIPHostname: vegasbcm
Protocol: Tcpip
TCPIPAddress: 10.50.128.71
TCPIPHostname: vegasbcm
Protocol: Tcpip
IPX Network
No IPX Network
MAC Address
MacAddress: 00-00-50-17-D5-EB
Description: Intel 8255x-based Integrated Fast Ethernet
IPAddress: 10.0.0.8
SubnetMask: 255.255.255.0
Protocol: MAC_NIC
MacAddress: 00-00-50-17-D5-EC
Description: Intel 8255x-based Integrated Fast Ethernet
IPAddress: 10.50.128.71
SubnetMask: 255.255.255.0
Protocol: MAC_NIC
Processor
ProcessorId:
ProcessorVendor: GenuineIntel
Processor-Type: Intel Pentium Pro or Pentium II, Family 6, Model 11, Stepping 4
ProcessorSLSignature:
Processor-Speed: 1196
ProcessorCount: 1
ProcessorModel: 11
Processor-Stepping: 4
ProcessorFamily: 6
ProcessorFeatures:
ProcessorFeature-VirtualModeExtensions:
ProcessorFeature-PageSizeExtensions:
ProcessorFeature-TimeStampCounter:
ProcessorFeature-ModelSpecificRegisters:
ProcessorFeature-PhysicalAddressExtensions:
ProcessorFeature-MachineCheckExceptions:
ProcessorFeature-CMPXCHG8BInstructionSupport: Yes
ProcessorFeature-OnchipAPIC:
ProcessorFeature-MemoryTypeRangeRegisters:
ProcessorFeature-PageGlobalEnable:
ProcessorFeature-MachineCheckArchitecture:
ProcessorFeature-ConditionalMoveInstruction:
ProcessorFeature-MMX-TM-Technology: Yes
Co-Processor
CoProcessorType: Floating Point Processor
CoProcessorModel: x86 Family 6 Model 11 Stepping 4
MassStorage
Type: DiskPeripheral
Device_ID:
Model: Maxtor 2F020L0 VAM5
Manufacturer: Maxtor
Cylinders: 2482
Heads:
Sectors: 63
SectorSize: 512
TotalSpace: 19469MB
MapDriveLetters:
Logical Drives
DriveID: C
DriveType: Fixed Drive
Size: 2626627KB
Free: 1703659KB
SerialNumber: 437554D
VolumeLabel: WINNT
FileSystem: NTFS
MaxFileNameLength: 255
DriveID: D
DriveType: Fixed Drive
Size: 9912072KB
Free: 8507872KB
SerialNumber: AE322BE1
VolumeLabel: DATA
FileSystem: NTFS
MaxFileNameLength: 255
DriveID: E
DriveType: Fixed Drive
Size: 2104482KB
Free: 546456KB
SerialNumber: 6F6F01A4
VolumeLabel: LOGS
FileSystem: NTFS
MaxFileNameLength: 255
DriveID: F
DriveType: Fixed Drive
Size: 2104482KB
Free: 200256KB
SerialNumber: 832B1AF9
VolumeLabel: NNACTIVE
FileSystem: NTFS
MaxFileNameLength: 255
DriveID: G
DriveType: Fixed Drive
Size: 2112514KB
Free: 2106442KB
SerialNumber: 8C217B8D
VolumeLabel: NNINACTIVE
FileSystem: NTFS
MaxFileNameLength: 255
DriveID: H
DriveType: Fixed Drive
Size:
Free:
SerialNumber:
VolumeLabel:
FileSystem:
MaxFileNameLength:
DriveID: I
DriveType: Fixed Drive
Size: 1060289KB
Free: 776006KB
SerialNumber: 437554D
VolumeLabel: MAINTOS
FileSystem: NTFS
MaxFileNameLength: 255
Device Card
DeviceCardType: MSC
DeviceCardId: 0x1801
Model:
Manufacturer: Nortel Networks
InstallDate:
DeviceCardType: Network Card
DeviceCardId: 0x2459
Model: A2559
Manufacturer: Intel
InstallDate:
DeviceCardType: Network Card
DeviceCardId: 0x245D
Model: A2559
Manufacturer: Intel
InstallDate:
Video
VideoCardId:
AdapterString:
ChipType:
DACType:
Memory:
VideoBiosVersion: Video memory: 1 MB Device Revision: 4.0
VideoBiosReleaseDate: 01/29/20
Video-Resolution: 800 x 600
Video-Colors: 16
Media Bay Modules
Note: Combo MBMs are represented in the inventory as two individual MBMs. For example, the DSCOM32 appears as two DSCOM16s, while the 4x16 Combo MBM appears as a CTM4 and a DSM16.
ASCOM, Bus 3 Slot 1, Enabled
DTCM, Bus 7 Slot 1, Enabled
Card
Name: MSC
Number: 1
MSCID: 7861D4070000
KSUversion: 30DiC06
CompandingType: uLaw
MarketProfile: 19
SerialNumber: 83433507
PEC Number Type DSP1Status DSP2Status
0 PEC3 Enabled Enabled
1 None Unsupported
2 PEC3 Enabled Enabled
3 None Unsupported


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[norstarboy125]

My fault I misread your post, I was thinking about doing a REINSTALL on a 3.7.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[desertinn]

I can gain access to the admin and I even created my own login. I can not seem to get into Call Pilot at all, it is asking another password and the 0xxx is not working.

Is there a way to reset that either with my admin access or via the T7316?

Thanks

 

[56BelAir]

You can reset the admin passcode with Feature 985.

 

[desertinn]

Great. I assume that is the same procedure I use with NAM and CP?

 

[gberger]

Correct.

 

[desertinn]

Got in.
By the way looking at the info. i posted how do I tell what SW version this BCM is running on. I believe it is pretty ol and has not been updated by the customer in a long time.

 

[desertinn]

I think I just found it at the top of my system inventory. Looks like V 3.7.

Time of Inventory: 03:00:27, Apr 18 201
Software Business Communications Manager
Name Release Build
VEGASBCM 3.7 2.4f

 

[desertinn]

Can you tell me what the latest release is and is there really any major changes that this client would benifit from?

 

[bluemr2]

Latest release is 6.0, but you would need to swap hardware past 4.0. There are extra features along the way, but the greatest improvement is in stability. They changed OS from MS NT to Linux from 3.7 to 4. Also element manager (available on 4.0) is much faster to use as a programming interface.