Call Pilot AA calling wrong extensions

[mushrog]

I have a call Pilot 150 version 3.1. It's off a MICS version 7.1. It is on AA all the time. I am getting random complaints of the AA dialing incorrect extensions. I find no pattern to this. Having read thru many previous threads I checked to make sure I have the 8 volt 2 wire power cord. I find none of the receiving phones to have buttons programmed to receive other extensions. No phones have lines on them, every phone is dial 9 off intercom. This system was fine, then the customer moved. I shut the system down, moved it and powered it back up. It is on a UPS. This problem seems to have appeared after the move. The system doesn't have enough spare ports to switch the CP extensions to other ports.

 

[jerryreeve]

you say the call pilot is calling the wrong extension....can you explain this a little?? is the aa transferring calls to different extensions than is programmed by that is the transfer point for CCR 1 to ext 221 and ext 222 is getting the call?

did you verify each of the extensions are correct at the phone? Feat * 0 - then intercom key.

----------------------------
Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
----------------------------
JerryReeve
Communication Systems Int'l
com-sys.com

 

[stsguy]

do you have a pri

 

[mushrog]

The Call Pilot is "If you know your parties extension ..." Some times an extension is put in and a completely different extension receives the call. I suspected fat fingers on a cell phone, but this has happened to users themselves, and wives who know the extension they want.

No this is not a PRI, these are straight copper trunks.

 

[ptstechnician]

Is the CP on the latest release?

 

[mushrog]

I don't know what release it is. It's about 2 years old. How do i find Out?

Today my customer called to say the VM is taking up to 20 rings to respond. I need to get by and try to set up BLF buttons to check the status of the ports.

 

[curlycord]

F983/login/9 will tell version.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[mushrog]

Thanks for the ideas. I am going by today and will find version.