I inherited a CallPilot 150 that is shared by two MICS units. One is local and gets the soft keys the other does not. It has been working well for years as just a voicemail system without any CCR trees.
Recently, we had a power outage that wiped out all of the settings for the CallPilot. No backups were taken previously, but I managed to reconfigure everything using the manual, except one thing.
The problem is, when calls transfer from our remote site, it doesn't send them to the users voicemail. It sends them to the main menu.
I added an Auto-Attendant under Line Properties for the line that the Call Pilot is on (line 255). It is set to Auto-Attendant, Table/skillset Number: 1, Number of rings: 0
Greeting Table 1 Setup are default, except for:
Disable DN dialing: (no, unchecked) (this may be the default default)
Attendant Extension: 2100
Custom Auto-Attendant Menu Prompts
Enable: (yes, checked)
Primary Prompt: Recorded
COS settings are:
Enable Off-premise Msg Notification/Remote Notification: (yes, checked)
Enable Outbound Transfer: (no, unchecked)
Enable Networking: (yes, checked)
Enable Personal Target Attendant: (yes, checked)
Enable Record Call: (no, unchecked)
User Interface Style: NVM
System Properties:
Voice Mail Version: 31.10.14.22
Max Outcalling Channels: 1
Enable Voice Mail: (yes, checked)
Enable Group List: (no, unchecked)
Group List Leading Digit: 9
Minimum message length: 3000
Enable External Initialization: (yes, checked)
Make Directory Available: (no, unchecked)
Enable General Delivery Mailbox: (no, unchecked)
Enable Redirect DN: (yes, checked)
Enable Network Transfers: (yes, checked)
Enable CallPilot User Interface: (no, unchecked)
Name Prefix: 11
Special Prefix: 19
Primary UI Style: NVM
Any guidance would be appreciated.
Thanks,
Kevin
Recently, we had a power outage that wiped out all of the settings for the CallPilot. No backups were taken previously, but I managed to reconfigure everything using the manual, except one thing.
The problem is, when calls transfer from our remote site, it doesn't send them to the users voicemail. It sends them to the main menu.
I added an Auto-Attendant under Line Properties for the line that the Call Pilot is on (line 255). It is set to Auto-Attendant, Table/skillset Number: 1, Number of rings: 0
Greeting Table 1 Setup are default, except for:
Disable DN dialing: (no, unchecked) (this may be the default default)
Attendant Extension: 2100
Custom Auto-Attendant Menu Prompts
Enable: (yes, checked)
Primary Prompt: Recorded
COS settings are:
Enable Off-premise Msg Notification/Remote Notification: (yes, checked)
Enable Outbound Transfer: (no, unchecked)
Enable Networking: (yes, checked)
Enable Personal Target Attendant: (yes, checked)
Enable Record Call: (no, unchecked)
User Interface Style: NVM
System Properties:
Voice Mail Version: 31.10.14.22
Max Outcalling Channels: 1
Enable Voice Mail: (yes, checked)
Enable Group List: (no, unchecked)
Group List Leading Digit: 9
Minimum message length: 3000
Enable External Initialization: (yes, checked)
Make Directory Available: (no, unchecked)
Enable General Delivery Mailbox: (no, unchecked)
Enable Redirect DN: (yes, checked)
Enable Network Transfers: (yes, checked)
Enable CallPilot User Interface: (no, unchecked)
Name Prefix: 11
Special Prefix: 19
Primary UI Style: NVM
Any guidance would be appreciated.
Thanks,
Kevin