Call Pilot 100

[pbxkid1]

Hello everybody. I put in a CICS 7.0 and a Call Pilot 100. The customer has 3 lines and 6 stations. They would like to have 5 voice mail boxes on the call pilot. They want the 3 lines to be answered by the call pilot after hours and on weekends. Message should say something like “press xx to leave a message for bob, press yy to leave a message for jim ect... So I should have the call pilot AA answer the 3 lines after 4 rings? Should I also setup CCR? I tried to stumble through it today and had little success. Also I didn’t quite understand how to set the greeting table. Could not figure out the time chart. Business hours are Mon-Fri 7:00 am to 5:00 pm. Any help on this would be appreciated. This site is awesome

Thanks

 

[endlesswinter]

The time tables will be for different times of day (ex.goodmorning, good afternoon, good evening)

The rest you can say: If you know your party's extension dial any time or press pound for the directory. This will work right out of the box but I would strongly recomend reading the installers guide and the user guide, and get to know system very well before installing these systems.

 

[pbxkid1]

So what you are saying endless is that i can just create the mail boxes and have AA answer the lines and record a company greeting that says "enter you parties extion or press pound for the directory"? i don't have to use CCR?

 

[endlesswinter]

yes you dont have to use the ccr tree. The ccr(custom call routing) can be used to set up a menue, a ext. or int. transfer, an info point, or leave message point.

From what you stated above this is not needed.

The way the system answers can always answer after x amount of rings or you can set up a night or hunt group deppending on your needs.

 

[pbxkid1]

thanks endless i will give it a try tomorrow. i have never installed a call pilot before, kinda stumbling through it. could you explain to me about how to have the AA answer automatically after 5:00 pm monday through friday and stop answering at 7:00 am on monday through friday and have it answer all the time on sat and sunday? i don't quite get the greeting table times.

thanks alot for your help