Call Pickup Extension Button 9.0.12 4

[MightyMrMatt]

I've been tasked with setting up a button on user phones that will allow them to answer calls ringing to specific extensions. I have tried using the short code *32*N#, but immediately after prompting for the extension to be entered, it says "Invalid entry" and hangs up. I also can't seem to find a button preset for it under Action. I'm running on 6 hours sleep over the last 3 days, so I am sure I am looking right at it and don't see it.

 

[sizbut]

Just use a user button.

Stuck in a never ending cycle of file copying.

 

[MightyMrMatt]

Doesn't a User button only work with a single Extension?

 

[intrigrant]

Yes.

Create a system shortcode like this:

Short Code: *89*N#
Telephone Number: N
Feature: CallPickupUser

Or:
Short Code: *89XXX (XXX = internal user phone number length, 3X = 3 digits, 4X = 4 digits etc.)
Telephone Number: N
Feature: CallPickupUser

You can pickup a ringing call or parked call of that user.

Or program a button with the feature "Directed Call Pickup" without a telephone number

 

[MightyMrMatt]

That would be great, except they need to be able to answer different extensions. If I use this method, I would have to program pages worth of buttons. I need to set up a button on user phones that will allow them to answer calls ringing to different specific extensions each time the button is used. Basically, I need to make the short code a working button. The users are not trainable enough to use short codes.

 

[Westi]

not many buttons just one as intrigrant said

Or program a button with the feature "Directed Call Pickup" [highlight #EDD400]without a telephone number[/highlight]

then type the extension after pressing that button

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[sizbut]

Directed Call Pickup" as said (and be more careful with your use of the word specific when you mean different).

Stuck in a never ending cycle of file copying.

 

[intrigrant]

Just try the suggestions before comment them, and try to use the F1 button in Manager and find out what the features / buttons actually do.

 

[IPGuru]

Never use shortcodes under button programming* all features are available to be programmed & using the correct feature always works better than dialling a short code.

Directed call pickup or cal pickup members are the features most Ilkley to achieve what you require.


* Dial should be used for dialing eternal numbers not shortcodes


Do things on the cheap & it will cost you dear

 

[MightyMrMatt]

Thanks Westi, that's what I was looking for.

 

[intrigrant]

No thanks

 

[MightyMrMatt]

I apologize intrigrant, star for you too as you did say to use Directed Call Pickup first.