Call on "Callstatus" shows WITHHELD for over 1 hour. How to release? 3

[surferdude949]

In Callstatus I'm seeing an extension that is WITHHELD over an hour. This is remote site and I believe the user is gone home already.

How do I release the call remotely?

 

[hairlessupportmonkey]

use SSA to disconnect the call, otherwise, just reboot the switch.

 

[surferdude949]

Sorry dumb question but what is SSA? Manager? I'm running 406 3.2, thx.

 

[hairlessupportmonkey]

ok older version - no SSA (System status)

Just reboot it with the Manager App.

File / Advanced / Reboot.

any hot desk users will need to log back in.

 

[surferdude949]

Ok thx. Just found out the user is actually on the phone. Good thing I checked before I pulled the plug.

 

[Bas1234]

If he is still on the phone, hit the user with a baseball bat. Then pick up the handset and put it back on the phone.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[IPGuru]

A Process known as User Reset
For UK based systems a Cricket bat is equally effective.

 

[CarGoSki]

Next time you could use PM to log in as the user then disconnect via call status. No apparent need to reboot and a good reason to install PM on the vmpro computer.

It's people like you who generalize.

 

[CarGoSki]

thanks for the *

It's people like you who generalize.

 

[hairlessupportmonkey]

except you cant use PM via a remote dial in

 

[amriddle01]

Oh yes you can, and I have also used it in softphone mode and succesfully made a call to demonstrate to a customer that it was their VPN that was the problem

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[hairlessupportmonkey]

hmmmm... ill give that a go one day.... havent even tried it before....

 

[amriddle01]

Works very well considering it's a 64k connection

ACS - IP Office Implement

"What the Crocodile Hat....was that?