call logs

[mletendre]

We just got an IP office 500 system Embedded VM etc. For the life of me I can't find where the call logs are kept. We want to look at who called at a particular time, also one of the sales managers wishes to tell how much each of the sales team spends on a call, how many calls a day, etc.

 

[intrigrant]

There are no saved call logs unless you take some actions.
Read here and search for SMDR:

http://marketingtools.avaya.com/knowledgebase

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Call Avaya, costs only €400 per hour, you must buy at least five hours.
But then you can talk to a REAL expert....
Now that is what i call support.

 

[mletendre]

I clicked on the user and searched SMDR and it had 0 results. I did find Customer Call Manager, which looks like an extra add on...

 

[mletendre]

oh I found it under the business partners section, looking into it now. Any idea what TCP port to use?

 

[TomMills]

i've not used smdr outside of delta server/oak, but i would assume that the port would be dictated by the app/service that was listening for smdr.

depending on your firmware version i would look into delta server temporarily, but bear in mind that any future upgrades may render it obselete.

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[mletendre]

So I am trying to install the delta server now. I dont have a setup.exe in my delta server folder on the admin CD. I have the setup config and stuff but no exe

 

[intrigrant]

See here :

http://www.tek-tips.com/viewthread.cfm?qid=1527635

___________________________
Call Avaya, costs only €400 per hour, you must buy at least five hours.
But then you can talk to a REAL expert....
Now that is what i call support.