Call Log Redial - Not sure why this suddenly broke...

[98Converter]

We upgraded to CM5.2 - after the upgrade our call-log feature on the 96xx (R3.0-H.323) phones is acting strange...

1.) Can't recall outside missed calls. From a trace it looks like it's only dialing the first 7 digits of a 10-digit number. And it's not prefixing the number with the ARS FAC of 9.

13:40:00 active station 2551001 cid 0x121b
13:40:00 G711MU ssff ps:20
rgn:1 [100.20.93.109]:2986
rgn:1 [100.20.90.225]:2988
13:40:01 calltype 6365302632#, no match
13:40:01 dial 6365302
13:40:01 denial station 2551001 cid 0x121b
13:40:01 idle station 2551001 cid 0x121b

To try and resolve - I removed the comments from the SET ENHDIALSTAT 1 field and populated the change calltype analysis location 1 in ASA with the number in the call-log. The trace matched the number added a 9 - but then failed because it tried to match the number again with a 9 included... odd

12:10:06 active station 2551001 cid 0x982
12:10:06 G711MU ssff ps:20
rgn:1 [100.20.93.109]:4192
rgn:1 [100.20.90.223]:3624
12:10:07 calltype 6365302632# match=6365302632
12:10:07 calltype 96365302632, no match
12:10:07 dial 6365302
12:10:07 denial station 2551001 cid 0x982
12:10:08 idle station 2551001 cid 0x982
12:10:12 TRACE COMPLETE station 2551001 cid 0x0

2.) Calls that covered to voicemail or call-forwared off-net were not being captured in the call-log. To resolve this, I had to remove the comments from SET LOGUNSEEN 1 setting. This had the comments prior to the upgrade and appeared to work fine... strange.

Here's a snapshot of the 46xxsettings file. (I disabled the ENHDIALSTAT 1 setting.) And I have confirmed the phone is pulling this file down. To test this, I changed the Guest Login feature on/off and rebooted the phone and it took the new setting.

############# ENHANCED LOCAL DIALING RULES ###############
##
## These settings affect certain dialing behaviors, such as
## dialing numbers from the incoming Call Log or from web
## pages
##
## Dialing Algorithm Status
## Controls whether algorithm defined by parameters in
## this section is used during certain dialing behaviors.
## 0 disables algorithm.
## 1 enables algorithm, but not for Contacts
## 2 enables algorithm, including Contacts (96xx SIP only)
## SET ENHDIALSTAT 1
##
## Country Code
## For United States the value is '1'
SET PHNCC 1
##
## Internal extension number length
## If your extension is 12345, your dial plan length is 5.
## On 46xx phones, the maximum extension length is 10.
## On 96xx phones, the maximum extension length is 13.
## This value must match the extension length set on your
## call server.
SET PHNDPLENGTH 7
##
## International access code
## For the United States, the value is 011.
SET PHNIC 011
##
## Long distance access code
SET PHNLD 1
##
## National telephone number Length
## For example, 800-555-1111 has a length of 10.
SET PHNLDLENGTH 10
##
## Outside line access code
## The number you press to make an outside call.
SET PHNOL 9
##

Has anyone else experienced this? I've tried a bunch of different things with the 46xxsettings file, but just can't seem to get it to work again...




Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[98Converter]

This is new in CM 5.2 (Call Log Enhancements-Log Forwarded Calls) - had to remove the 9 from the calltype analysis table and all worked fine.

Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[Andreatec]

Here is why the enhanced dial rules broke when the calltype table was first used

KB01027984:
Calltype analysis is a new feature in CM 4.0+ designed to replace the enhanced dialing features in the settings file.
Either calltype analysis or enhanced dialing features can be used on any system and the two features are mutually exclusive.
If any of the calltype analysis forms have an entry in them, then enhanced dialing rules are ignored. The phone checks if
calltype analysis is configured at registration, so phones that did not register still use the enhanced dialing rules.