I have several customers who would like to call external callers back by using the call log, the problem is that the area code is included and therefore it includes those digits on a local call. Is there any way to edit these digits? We also have some phones that log external calls and some that don't. Thanks in advance for any help.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Call Log Options
- Thread starter polarity
- Start date
Add the numbers to your ARS.
E.g.
805XXXXXXX
Dial
N
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
E.g.
805XXXXXXX
Dial
N
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
- Thread starter
- #3
Your logs should not include a 1 as the caller ID information doesn't. Unless you are using prefix in your Lines. If so then yes you need to use 1805XXXXXXX for example.
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
- Thread starter
- #5
Should not however there is an option to turn the log on and off on the phone.
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
mattKnight
Programmer
> Now while I have your attention, does the software version matter whether external calls are logged or not whether it be the system version or the phone?
Call appearance keys are required for call logging, so that may be your issue
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
Call appearance keys are required for call logging, so that may be your issue
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
A Call Appearance button is required period even when using Line Appearances. You can't make button 1 any apperance type other than a Call Appearance. And if you make button 1 anything other than Call Appearance you can't use any appearance type on any other button.
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
- Thread starter
- #9
We have two call appearance buttons on each phone. I will give you a little more background: We are running a 412 4.0.14 we have 2 4625SW IP phones, external calls log fine on these phones. The rest of the phones are 5410-20's. They do not log external, just internal. We have two PRI's and DID's just like a system we just installed, 500- 4.2 all phones log external calls, any ideas? Thanks again for your help.
- Status