Call Log Options Not Working on Nortel 3904 Phone Set

[havertyj]

The call log options on a 3904 phone set stopped working. This 3904 has a KBA attached and use to be able to go through and see missed calls. We tried swapping out with another 3904 to see if the problem corrected, but had the same problem with a swapped out 3904 too.

Is there a setting I need to check on the switch to enable (or disable) call logging for a digital line? Any assistance would be appreciated.

We are running a Avaya CS1000 version 7.5 with analog, digital, and IP lines. This is happening with the digital line and appears to have stopped working.

Thank you!

John

 

[Firebird Scrambler]

Callers Log on Taurus sets M3903 and M3904 not updating

CLS must be CNDA and CPND must be configured

The M3903 model stores the last 10 incoming calls and the last 5 outgoing calls. The M3904 stores the last 100 incoming calls and the last 20 outgoing calls.
With a CLS of CNDD no calls will be stored.
The CPND data block must also be configured in LD95, or the sets will register outgoing calls but no incoming.


All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[havertyj]

I do not believe the anything was changed on the DN. I see CNDA in the TN. Posted below to see if I am missing something. I do not see CNDD listed in the TN.

DES 1126
TN 044 1 09 12
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
KBA 2
MRT
ERL 0
FDN 1700
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD AAD IMD XHD IRA NID OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHA CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CDMR PRED RECD MCDD T87D SBMD
PKCH CROD ELCD
CPND_LANG ENG
RCO 0
HUNT 1700
LHK 2
LPK 3
PLEV 02
PUID
UPWD
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 1111 0 MARP
CPND
NAME KTWU TELEVISION
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 51111 D MARP
CPND
NAME KTWU, TELEVISION
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCR 61111 D MARP
CPND
NAME KTWU, TELEVISION
XPLN 27
DISPLAY_FMT FIRST,LAST
03 SCR 3033 0 MARP
CPND
NAME FRANCES, WADSWORTH
XPLN 27
DISPLAY_FMT FIRST,LAST
04 XMWK 1700 3033
05 ADL 16 96339625
06 SCN 3187 0 MARP
07 SCN 3244 0 MARP
CPND
NAME KTWU-2, TELEVISION-2
XPLN 27
DISPLAY_FMT FIRST,LAST
08 SCN 3189 0 MARP
CPND
NAME Kerry, White
XPLN 27
DISPLAY_FMT FIRST,LAST
09 SCN 3188 0 MARP
10 SCN 3284 0
CPND
NAME KEVIN, GOODMAN
XPLN 27
DISPLAY_FMT FIRST,LAST
11 SCN 3283 0
CPND
NAME VALERIE, VANDERSLUIS
XPLN 27
DISPLAY_FMT FIRST,LAST
12
13
14
15
16 MWK 1700
17 TRN
18 AO6
19 CFW 4 1700
20
21
22 RNP
23
24
25
26
27 CLT
28 RLT
29
30
31
32 BFS 056 0 07 10
33 BFS 028 1 12 00
34 BFS 028 0 06 13
35 BFS 028 1 02 00
36 BFS 028 1 03 00
37 BFS 028 1 05 00
38 BFS 028 1 06 00
39 BFS 028 1 07 00
40 BFS 028 1 09 00
41 BFS 028 1 10 00
42 BFS 028 1 11 00
43 BFS 028 0 05 00
44 BFS 028 1 13 00
45 BFS 044 0 02 00
46 BFS 040 0 03 00
47 BFS 040 0 04 00
48 BFS 040 0 05 00
49 BFS 060 0 09 04
50 BFS 040 0 07 00
51 BFS 040 0 09 00
52
53 BFS 040 0 11 00
54 BFS 040 0 12 00
55 BFS 040 0 13 00
56 BFS 056 0 08 15
57 BFS 040 1 04 00
58 BFS 040 1 05 00
59 BFS 040 1 06 00
60 BFS 040 1 07 00
61 BFS 040 1 08 00
62 BFS 040 1 09 00
63 BFS 040 1 10 00
64 BFS 040 1 11 00
65 BFS 040 1 12 00
66 BFS 040 1 13 00
67
68 BFS 044 0 09 00
69 BFS 044 0 10 00
70 BFS 044 0 11 00
71 ADL 16
72 ADL 16
73 ADL 16
74 ADL 16
75 BFS 044 0 08 00
DATE 25 JUN 2014

This was working and then suddenly stopped.

John

 

[yyrkroon]

Have you tried going through the phone options and checking to see if someone didn't accidentally turned off the logging function?

 

[havertyj]

Yes, we went through the options on the phone to check settings too. We put a new phone there temporarily to see if that was the problem and still would not keep call logs. I have not been over to check it myself, but I had one of my staff over to check through the options. I am going to go over there the first part of next week to check the issue. Did you see any problems in the programming I posted that would prevent it from doing a log?

 

[Firebird Scrambler]

Has anyone upgraded / downgraded the M3904 phones firmware?. Have you checked out all the phones in LD 32 under FSUM ALL and just FSUM?.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[havertyj]

I do not believe the phone firmware has changed. I am not familiar with FSUM. They have been using the same phone at that DN for years and suddenly it stopped. Any help on checking the firmware version?

 

[Registar]

yo do in set menu
log options >>>> new call indication >> on


REQ CHG
TYPE: **

REQ: prt
TYPE: 3904


TN 6 2
DATE
PAGE
DES

DES 3904
TN 006 0 00 02
TYPE 3904
CDEN 8D
CUST 0
KBA 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST 0
SCPW
SFLT NO
CAC_CIS 3
CAC_MFC 0
CLS CUN FBD WTA LPR MTD FND HTD ADD HFD GRLD
MWD RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CLTD ASCD
ABDD CFHD FICD NAID DNAA BUZZ
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC
CPND_LANG ROM
HUNT
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 809 0 MARP
ANIE 0
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 25 NOV 2014