Call Listen

[rmack22138]

Hi all, I have a SOE with 3.2.55 and I am trying to set up
Call listen on a 4610 set and an analog set.
I have ticked the monitor and can be intruded, but when I press the button on the 4610 set, it does nothing.

Can someone tell me what need to be done to get this to work.

Thanks

 

[kwing112000]

Yes i can listen to inbound calls from all trunks and other stations. 8282 is one of the extension numbers.

 

[sincman2001]

You can monitor the analog set from an IP set but the analog set cannot monitor an IP Set. This is documented by Avaya and not supported. The phone that is being monitored has to be either a analog or digital NOT an IP set.