call listen feature question

[akb1111]

hey guys,

i can get the call listen feature to "monitor" calls if i tell the user he can monitor that group. is there a way i can monitor ANY phone without having to set up monitor groups? could i just simply set a button as ADVANCED-> CALL-> CALL LISTEN and then leave the action data blank to listen to ANY phone/user?

thanks

 

[TomMills]

the monitor group needs to be set in the user tab.
if you try and monitor a phone thats not in your monitor group it wont work.
make a monitor group containing all users if you want to be able to monitor all calls. then set that group as the monitor group.

0118999 88199 9119725..3

 

[kholladay]

Nope. Well at least it shouldn't work that way. Why not just make a monitor group and put every user in it?

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[akb1111]

gotcha!

was just wondering. sort of lazzzzzy. tried to get around creating a monitor group. i know, i will probably loose about 5 seconds of my life doing this.

just thought id ask.

you guys are great. great site to be on!!