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call listen feature question

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akb1111

Programmer
Aug 28, 2008
117
US
hey guys,

i can get the call listen feature to "monitor" calls if i tell the user he can monitor that group. is there a way i can monitor ANY phone without having to set up monitor groups? could i just simply set a button as ADVANCED-> CALL-> CALL LISTEN and then leave the action data blank to listen to ANY phone/user?

thanks
 
the monitor group needs to be set in the user tab.
if you try and monitor a phone thats not in your monitor group it wont work.
make a monitor group containing all users if you want to be able to monitor all calls. then set that group as the monitor group.

0118999 88199 9119725..3
 
Nope. Well at least it shouldn't work that way. Why not just make a monitor group and put every user in it?

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
 
gotcha!

was just wondering. sort of lazzzzzy. tried to get around creating a monitor group. i know, i will probably loose about 5 seconds of my life doing this.

just thought id ask.

you guys are great. great site to be on!!
 
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