Call In / Call Out Function

[varoomba]

on other voice mail systems there is a feature called call-in / call-out that allows a person to call into the system remotely, authorize themselves (either automatically by their caller-id or manually with password authentication) and the get a dial tone on the system allowing them to dial out and carry both the system’s caller-id and allow call charges to be carried by the system. It doesn’t sound like that’s an option with IP Office. Is that correct? Seems odd that something like that would be left out.

I use this functinality to make calls from my cell phone to callers that I prefer not to have my cell phone number - it allows me to call into the phone system then call out carrying the phone system caller id rather than my cell caller id. So, rather than simply blocking my caller id and my call not being answered, it carries a main number caller id that still identifies me, just not my cell phone number...

 

[Lodde]

You have this functionality in SW level 4.2 without using the VM Pro.
Function is called "Mobile Call Control -DISA" and you can read about it on page 15 in Tech Bull no 97 from Avaya

 

[Drew2400]

Works well. You do need a Mobility (formerly Twinning) license. When you call the IPO, you get an immediate dialtone on your cell.

You have to setup a short code with FNE equal to 31 (or is it 32). Then your cell number has to be entered into the twinning tab of your extension.

I've even been able to dial paging. Pretty slick!

Drew

 

[mforrence]

Also, with VoicemailPro you can accomplish similar functionality with any software level. Only difference with VMPro as compared to other systems is that you need to hang up and start over between phone calls - there is no way to finish a call then press digits to make another call.
Mike

 

[Drew2400]

They've addressed that issue in Mobility. You can re-obtain dialtone any time you want. Transfer calls, paging, check voicemail, make outgoing call, park calls, etc.

Drew

 

[Westi]

mforrence is right you have to build your own module (or however you build the path) to collect the called digits and transfer you to it. It is called DISA

http://www.tek-tips.com/viewthread.cfm?qid=1267725&page=1

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[varoomba]

Thanks guys!

 

[varoomba]

Thanks guys! -


Drew says "When you call the IPO, you get an immediate dialtone on your cell."
Does that mean I can't call in and get my voicemail messages like normal? Sound like it's either or... that doesn't seem right though...

 

[Lodde]

You just press *17 when you have recieved the dialtone because your mobile phone is mobile twinned with your User and that is why the VM receives the correct ID when you press *17.

 

[Drew2400]

Lodde is correct. It's matched to the twinned number entry in your user profile. It really is pretty slick.

You can even use short codes to dialpaging, park calls, etc. Just think of it as an analog phone connected to the switch with your extension number. If you call someone, as in you dial their extension from your cell, it appears as though it's coming from your desk phone (not your cell number). A twinning license is pretty cheap as well for all that functionality.

Drew

 

[varoomba]

Do I need a special phone to be able to use this call in / call out functionality? I don't know why I would but it has been suggested that:

"Mobile Call Control: Do you have mobile twin licenses? Do you have a supported cell phone?"

So, my question is - what is a mobile twin license and what would be a supported cell phone? Is this info true for both the 4.2 SW feature as well as the feature when implemented through vmpro as described above?

 

[Drew2400]

1) Mobile twinning is now known as Mobility. Which gives ANY cell phone call capabilities such as above. Or it gives CERTAIN cell phones (Windows, etc) the ability to run One-X. I really didn't care for One X as it requires separate DID numbers for different features.

2) This is technically a function called DISA. It provides greater flexibility then using Voicemail as suggested. Just think of your cell as an extension on the system with the same capabilities as your desk phone.

You call the system and create a shortcode as described in the documentation that points to function FNE and a number of 31 (or 32, I forget). You then call into a DID number and you are immediately presented with a dialtone. So you could dial *17 to get voicemail, or you could transfer a call, or you could park a call, or you can dial paging. Whatever shortcode is created, you can dial it.

Hope this helps.

Drew

 

[tlpeter]

Drew

Use CLI routing for this

When you have 100 DDI number you can use them for it

Lets say mobile numer 1234567890 need FNE

Create a new incoming call route that is already used but now enter the mobile number 1234567890 in the CLI field and point it to the required shortcode
In that way it will always work
We have it working this way

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Lodde]

As long as the Mobile Users are aware that they can not dial these DDI´s anymore directly to reach Users. To be able to reach those Users who has the used DDI´s, they most use the One X client or DISA function.

 

[tlpeter]

True, very true
That is the downside
But there is always a solution like a spare DDI for vmpro and dial by name

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[varoomba]

if the DID automatically returns a dial tone, how do you secure it so that an unauthorized user can't simply dial that DID and then dial out? Do you authorize based on incoming caller id?

Thanks,

Keith

 

[Drew2400]

Keith:
Yes, the incoming CallerID is matched against the Mobility twin number entered into the User profile. That makes a connection between the cell phone and the locally attached phone. In fact, when you dial an extension from your cell. It shows the extension number instead of the CallerID. For all intents and purposes, the call is coming from the local TDM or VoIP phone.

Drew

 

[varoomba]

you guys are great. Thanks!

 

[tlpeter]

I saw that yesterday for the first time
College calls with her cell and i saw here extension


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!