call from A -> B( foward to mobile), showing B's DDI on mobile

[vseshukumar]

Hi All,
I set a forward on one desk phone(desk B) to mobile. I called the same from another desk phone(desk A). When I checked the mobile when it is ringing, it is showing desk s DDI.

The clid entries for both the desk phones are,

ENTRY 4
HNTN 2079
HLCL 022691
DIDN NO
HLOC
LSC

ENTRY 5
HNTN 2079
HLCL 022692
DIDN NO
HLOC
LSC

Any help would be greately appreciated.
Thanks in advance.

Best Regards,
Seshu Kumar.

 

[vseshukumar]

Hi All,
I set a forward on one desk phone(desk B) to mobile. I called the same from another desk phone(desk A). When I checked the mobile when it is ringing, it is showing desk B's DDI instead of calling user's ddi(desk A).

The clid entries for both the desk phones are,

ENTRY 4
HNTN 2079
HLCL 022691
DIDN NO
HLOC
LSC

ENTRY 5
HNTN 2079
HLCL 022692
DIDN NO
HLOC
LSC

Please suggest me, how to change this behaviour

Any help would be greately appreciated.
Thanks in advance.

Best Regards,
Seshu Kumar.

 

[NortelGuy1979]

I'm not sure what you were expecting to see on the mobile; but if I understand right, you're concerned that the Desk A CLID showed up on the mobile when you called Desk B. That is normal as the originating call was from Desk A, even if Desk B is forwarded to your mobile. Sounds like it's working as it should.

Matt H. - Field Svc Engineer

 

[vseshukumar]

Hi Matt,
Actually it is showing Desk B's ddi number. sorry for the mistake. I posted the same again. please have a look and suggest me your opinion.

Best Regards,
Seshu Kumar