Call fowarding is stuck on 2

[fatman01]

Call forwarding is stuck on an extension. I have tried all the codes from both ends, changed the extension number. Copied from one extension to the other and restarted the system. In the extension dir. report it still shows yes under R C F W. How can I get this turned off?

Thanks for any help.

 

[tdaugirdas]

Delete the forwarding button.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[fatman01]

Thanks Tom, I have checked all the buttons in WinSPM.
1 = SysAcc Ring -I
2 = SysAcc Ring -I
3 = SysAcc-00

All other 32 buttons are Blank. Maybe i'm missing somthing.

Thanks for the reply.

 

[merlinman]

At the extension:

Press INTERCOM

Press SPEAKER

Dial *33

Dial the EXTENSION NUMBER of the EXTENSION

That should do it.

That would forward the extension to itself.

Which, cancels forwarding.....

If not, repost with the results.

 

[fatman01]

Thanks MerlinMan,
The extension rings with 2 short rings and then transfers to the operator. I have tried as you say *33 and the extension # and also tried *34* on the operators phone. And still have the same problem.

 

[tdaugirdas]

OK - do this. For the extention that is stuck on forwarding - print and post a copy of the extention report. From WinSPM, press system program, start or exit, more, print, more, more, extention report, type in the ext# and press enter. The post the report here once it prints.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[fatman01]

EXTENSION INFORMATION


Extn SS/PP Type
5555 7/10 T/R

CTI Link : No Alarms: ACTIVE
Pool Access :
Page Group :
Primary Coverage :
Secondary Coverage :
Coverage Group :
Call Screening : OFF
Group Coverers :
NS Groups : 222
Auxiliary Work Time : NOT ACTIVE
Group Calling Member:
Group Calling Log In:
Agent ID :
Pickup Groups :
Allowed Lists :
Disallowed Lists :
Restrictions : UNRESTRICTED
ESS Sup. Status : NOT ACTIVE
ESS Restrictions : ESS-0 - NO RESTRICTION
Auto Callback : OFF
Call Waiting : OFF
Abbreviated Ring : ON
Line Preference : ON
Shared SA Ring : ON
Receive Voice Calls : OFF
Coverage Inside : ON
Forwarding to :
Delay Forwarding : 0
Rmt Call Frwd Pool :
ARS Restriction : 3
Forced Account Code : No
Microphone Disable : No
Rotary Enable : No
Remote Forward Allow: Yes
Trunk Transfer Allow: No
NS Exclusion : No
Voice Announce Pair : No
Voice/Data Pair : No
BIS/HFAI : No
Language : English
Authorization Code :
2B Data Port : No
Primary Ring Delay : 2
Secondary Ring Delay: 2
Group Cover Delay : 3
HotLine Extension : No
Networking and ISDN Display Preference: NUMBER
Service Observer:
Service Observing Group:
EXTENSION INFORMATION


Extn SS/PP Type
5555 7/10 T/R

Button 34 *21 Blank Status None
Button 33 *21 Blank Status None
Button 32 *21 Blank Status None
Button 31 *21 Blank Status None
Button 30 *21 Blank Status None
Button 29 *21 Blank Status None
Button 28 *21 Blank Status None
Button 27 *21 Blank Status None
Button 26 *21 Blank Status None
Button 25 *21 Blank Status None
Button 24 *21 Blank Status None
Button 23 *21 Blank Status None
Button 22 *21 Blank Status None
Button 21 *21 Blank Status None
Button 20 *21 Blank Status None
Button 19 *21 Blank Status None
Button 18 *21 Blank Status None
Button 17 *21 Blank Status None
Button 16 *21 Blank Status None
Button 15 *21 Blank Status None
Button 14 *21 Blank Status None
Button 13 *21 Blank Status None
Button 12 *21 Blank Status None
Button 11 *21 Blank Status None
Button 10 *21 Blank Status None
Button 9 *21 Blank Status None
Button 8 *21 Blank Status None
Button 7 *21 Blank Status None
Button 6 *21 Blank Status None
Button 5 *21 Blank Status None
Button 4 *21 Blank Status None
Button 3 *18 SysAcc-OO Ring Status None
Shared System Access:

Button 2 *16 SysAcc Ring -I Status None
Shared System Access:

Button 1 *16 SysAcc Ring -I Status None
Shared System Access:

 

[tdaugirdas]

I don't see anything in the report - indicating that this extention is forwarded. You may have a "bad" tip/ring port. If you have an usunused port available - plug the extention into a different port and use system renumber to change the extention number back to what it should be.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[fatman01]

Thanks Tom,
A;m I reading this report wrong? It looks like extension 5555 has forwarding on.



EXTENSION DIRECTORY

Port Ext # Label F H R M V R A 2
Addr A B C I S S R B
C I F C I T S D
E S W D G R R T

7/ 2 312 KIM---- N N N N U 3 N
7/ 4 507 TONYA-- N N N N U 3 N
7/ 6 309 CASHCC1 N N N N U 3 N
7/ 8 7183 MARYFAX N N N N U 3 N
7/10 5555 ERIKSFX N N Y N U 3 N
7/12 111 ERIK2-- N N N N U 3 N

 

[tdaugirdas]

Extention 5555 is "authorized" for remote forwarding - but forwarding is not active.

Tom Daugirdas,
President
STCG, Inc.
stcg.com