We have two sites. At site A (81C with callpilot) we have programmed an extension to forward the call to a DID at our other location (site B - 11C with callpilot).
The forward works fine, however when tested we receive a message after approximately 6 rings that "there is no mailbox for xxxx". The DID where the call is being forward to has voicemail so it seems as though the message relates to the originating site where the forward is in programmed.
How can I setup a call forward from one M1/CallPilot site, to another M1/CallPilot site and have the voicemail kick in at the forward destination? Why is the callpilot at the destination site not picking up the call?
Note: the forwards have been programmed both as 500 sets and ACD's with the same result.
Thanks,
The forward works fine, however when tested we receive a message after approximately 6 rings that "there is no mailbox for xxxx". The DID where the call is being forward to has voicemail so it seems as though the message relates to the originating site where the forward is in programmed.
How can I setup a call forward from one M1/CallPilot site, to another M1/CallPilot site and have the voicemail kick in at the forward destination? Why is the callpilot at the destination site not picking up the call?
Note: the forwards have been programmed both as 500 sets and ACD's with the same result.
Thanks,