dennislyon
IS-IT--Management
I have a strange situation and cannot determine how this is happening. I have a DID that when dialed from an external number is going straight to the voicemail box for the caller to leave a message, however, if you dial the extension internally it goes right to the individual who answers. This started happening all of a sudden on Saturday afternoon, no changes to this TN have been made. What is also puzzeling is that the person swears that when the mailbox recording begins the caller is supposed to be given an option to leave a message or talk to someone on the same DN that was dialed. How is that possible?
thanks in advance.
thanks in advance.