Call Forwarding Off Net

[Astubs]

We've just recently begun allowing our users to make use of Call Forwarding/Enhanced Call Forwarding Off Net. Previously our chief executive had not allowed the use of the feature. Since rolling it out I have received a few questions from users and am hopeful folks here might be able to help.

1) Is there anyway for the call to revert back to corporate voicemail in case the forwarded call goes unanswered?

2) Is there a way for the end user to activate/deactivate call forwarding remotely? I know it is possible to setup a remote access extension, but I have heard that puts us at risk for toll fraud. Is there a more secure option?

3) Some users have reported a bit of a lag (5-10 seconds) when answering a forwarded call. I have done some testing and have encountered this occasionally, but not often. Any explanation? More importantly, is there a solution?

Many thanks in advance for the help!

 

[ddog6601]

Do a change coverage remote,at line number 1 enter the cell number, next do a add coverage path next, at point one enter r1, now go back and add that new coverage path to the forwarded station. This will forward of net and still bring back to house vm

 

[ddog6601]

oh yeah you always have EC500 option,this will ring desk and cell simultaneously and allows for end user to activate/deactivate

 

[AvayaTier3]

Try this link for telecommuting access

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[Astubs]

Super helpful AvayaTier3, thanks so much!

Ddog, same to you, very helpful, much appreciated.

Any experience with or thoughts on the occasional lag we are experiencing?

 

[Astubs]

Thanks everyone for the help.

I am having some difficulty implementing the telecommuter extension. I've got it setup and I believe I have the COR and COS setup correctly as well, but when I dial the extension and enter the FAC, I get a beeping/busy signal.

Any thoughts?

 

[AvayaTier3]

The FAC for what?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[Astubs]

Sorry for not being more clear, the FAC for Call Forwarding Activation All.

 

[AvayaTier3]

What station are you using for test?
What is the telecommuter extension?
What digits are you dialing from the test station?

Command: list trace station xxxx (post output from test station xxxx while testing)


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[Astubs]

Thanks so much!

Test Station: 4078
Telecommuter Extension: 4181
Digits dialed: 4181 (dial tone) *2 (hi-lo tone)
*2=Call Forwarding Activation All

15:23:26 active station 4078 cid 0x19a6
15:23:26 tone-receiver 01B0807 cid 0x19a6
15:23:37 dial *2
15:23:37 denial event 1647: Telcomtr diald illegl FAC D1=0x8c55 D2=0x19a6
15:23:43 idle station 4078 cid 0x19a

 

[AvayaTier3]

   USER DIALS                                              Response from switch

1. Remote-access extension                                 Dial-tone
2. Remote-access Barrier Code                              Dial-tone
3. Feature Code                                            Dial-tone
4. Station number                                          Dial-tone
5. Call-forward Destination digits                         Confirmation-tone

Cancel Station's Call-forward Destination

   USER DIALS                                              Response from switch

1. Remote-access extension                                 Dial-tone
2. Remote-access Barrier Code                              Dial-tone
3. Station number                                          Confirmation-tone

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[Astubs]

Thanks. I have been successful using the remote access option, but it is my understanding that that puts us at risk for toll fraud. I thought the telecommuter access was meant to be more secure and limit those risks.

What exactly is the difference between remote access and telecommuter access? Any idea why it won't work with telecommuter access?

 

[montyzummer]

you have it back to front , remote access allows you to restrict and lock things down , telecommuter access is a direct link to the switch with hardly any restrictions.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[Astubs]

I am still trying to understand the role of the telecommuter access then? Why does it exist and when is it used if remote access is superior.

As I understand it, telecommuter access only allows 4 FAC, enable/disable call forwarding, enable/disable secondary coverage path. No?