Call forwarding off net not working

[Phoneguy15]

I have a site that 2 users are having trouble with call forward off net.
CM4.0 S8700/G650

One extension is a 6408D+ and the other is a 2410.
I have done very little testing on the 2410 because of restricted access to the phone, but I have verified the 6408D+ will not forward to the users cell.

When using the FAC (*2) to forward (no console permissions) the user dials *2 9774XXXX but gets no confirmation tone.
I set up a call forward button on the phone and when they use that they get a confirmation tone but the forwarding does not work.
In both cases the calls follow the coverage path.

The 6408D+ user has an assistant with the same telephone set and her's works.
I have compared the station settings between them and they are the same except for the coverage path (same COR/COS and Feature Options).

I feel certain I am overlooking something simple, but for the life of me cannot think of what it may be...

I am hoping someone can point me in the right direction.

Thanks in advance!!

Todd

 

[tommyboy23]

Restrict Call Fwd-Off Net in the COS has to set to No not Yes.

 

[tommyboy23]

That has been mentioned before sorry for the earlier post change your settings to this

COVERAGE
Keep Held SBA at Coverage Point? y
External Coverage Treatment for Transferred Incoming Trunk Calls? n
Immediate Redirection on Receipt of PROGRESS Inband Information? n
Maintain SBA At Principal? y
QSIG VALU Coverage Overrides QSIG Diversion with Rerouting? n
Station Hunt Before Coverage? n
FORWARDING
Call Forward Override? n
Coverage After Forwarding? y


COVERAGE OF CALLS REDIRECTED OFF-NET (CCRON)

Coverage Of Calls Redirected Off-Net Enabled? n

 

[Phoneguy15]

Thanks for the reply, Tommyboy!

This would be a global setting change. There are other users who are able to call forward offnet ok with the settings different than what you have posted.

I will need to check and see if anyone else uses these settings before I can change it.

Todd

 

[Phoneguy15]

Just wanted to update about the solution I found.

Apparently the coverage path for the station had coverage criteria "Busy" set to yes.
The "Busy" setting was bypassing the call forward and sending the calls immediately down the coverage path to the subsequent points.

I had to change the "Busy" setting to No in the coverage path in order for calls to follow the call forwarding.

Thnaks again everyone for all the input for this problem!!

Todd