Call Forwarding No answer on ACD agent

[telklass]

Hi Guys ,

Is there a way to have ACD forward call automatically on another ACD when the first on ring without answer .
I look forward to your reply.


Thanks !

 

[Firebird Scrambler]

You can (I think) set the OVDN to forward onto another ACD queue but I think the OVTH timer value will have to be set to the minimum of "1".

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

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[telklass]

Hello ,

Thanks to reply , i meant onto the same Queue, i just want it to works as an Hunt group .
Is that what you mean ?

Thanks !

 

[KCFLHRC]

If you want a hunt group I would program a hunt group because ACD is not designed to work that way

 

[MossEng]

You could try the return to queue option in LD 23 ACD config:

RTQT (Seconds) Time ringing on handset before call returned to the queue.
RTQO (NRD / MSB) State the agent is changed to after a call is returned to the queue.

 

[KCFLHRC]

Or you could train the users how to use their phones with the NRD or MSB key