Call Forwarding and PMVS 4.0 and ACS 6.0 processor

[Savvydog]

Greetings,

I asked this question a few years back while using a Partner II and the answer was "NO".

I'll ask again now that I am using a 308 R6.0 Processor and Partner Mail VS R 4.0...

The caller is greeted by the AA. The caller is given options: Press 0 for the Receptionist, Press 1 For the Dr., Press 2 for the Assistant, Press 3 for the Hygienist....etc.

I would like to be able to have this option too:

"If this is an emergency, press 5 and you will be connected with our Human Answering Service."

When the caller presses 5, I would like them to be forwarded to an outside phone number where they can speak "live" with my on-call service. I do not want them to have to leave a message and have the system Outcall requiring the log in to the system by the receiver of the outcall.

I would like it to be a direct call forwarding. Is this possible?
If so, how?

Thank you!

Cheers!!!!

 

[TouchToneTommy]

You can program an extension to allow Remote Call Forwarding, and forward it to the Service. Turn the forwarding on at the phone, and set selector code 5 transfer to that extension.

 

[Savvydog]

Can I do that and only use the Partner Mail PCMCIA card in the ACS processor and loose the PMVS card?

 

[Telecomboy]

Yes, it's a function of the Partner ACS R6 processor, not the voicemail that forwards it.

 

[Savvydog]

Thank you.

So, Given the above scenario, if I have a 4 Port PMCIA card
what are the advantages of using a PMVS R4.0 module compared to just using the VM card in the 308 Processor.

One advantage would be to loose the 5 slot carrier and just use a 2 slot one.

Cheers!

 

[allisland]

That PMCIA card is an expansion card for the VS mail, It's not a PC mail card, PC mail cards both small and large are only 2 ports!
And using a 2 slot in place of a 5 slot is not a good idea, the 5 slot disperses the heat better!

 

[Telecomboy]

I misunderstood what pc card you were talking about. Allisland advise is spot on. You can't put that pcmcia card directly into the partner acs processor.