Hi, Need help regarding forwarding for below scenario
Boss Ext is A and PA Ext is B. Both extension have Bridge appearance key of each other extension.
Now some time PA use FORWARD Key to forward all calls to Boss extension. This forward feature is working ok and all calls hitting PA gets forward to Boss extension. But there is an issue, when someone calls Boss ext and since boss ext. bridge appearance key is on PA extension also and it Blink/ring on PA extension. PA ask his extension should gets forward on all call even if someone calls to Boss ext hand her extension should not ring.
I understand that Forward key is working ok but why Boss calls are also ringing on PA extension? Is there any workaround that Bridge appearance key should not blink/ring if the PA extension is forwarded.
Boss Ext is A and PA Ext is B. Both extension have Bridge appearance key of each other extension.
Now some time PA use FORWARD Key to forward all calls to Boss extension. This forward feature is working ok and all calls hitting PA gets forward to Boss extension. But there is an issue, when someone calls Boss ext and since boss ext. bridge appearance key is on PA extension also and it Blink/ring on PA extension. PA ask his extension should gets forward on all call even if someone calls to Boss ext hand her extension should not ring.
I understand that Forward key is working ok but why Boss calls are also ringing on PA extension? Is there any workaround that Bridge appearance key should not blink/ring if the PA extension is forwarded.