Call Forward External to Cell 2

[ToMaC82]

Having a strange issue that according to my users "Recently started happening" I have made no changes to routing so I'm a little confused, here's the situation. Everyone used to be able to forward to their cell phone with prefixes 480 & 408, by putting in 9408xxxx as the number. Now it just gives them a fast busy after a little pause when you call the extension.

I have tried 91541408xxxx and 9408xxxx both have the same result of fast busy. The kicker is, I was able to forward to my cell phone which has a 633 prefix just fine, and you are able to call 9408xxxx's from his phone.

408 & 480 go out route 0 which is local copper, 633 is not in NXX. Why can I dial his cell from his phone, but can't forward external to it?

 

[GHTROUT]

Add the 1+NPA in front of 7 digits you forward to. I suspect the Cell Company or Telco changed trunk group settings. I've had this happen lots of times. For some reason, adding the NPA will help, either because it takes a different route, or because all parties see all 10 digits....not sure. Even over the same trunk route out of my switch, this had made a difference. And, even if it is in my _own_ NPA.

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[ToMaC82]

I have tried this, I have tried forwarding to 91+541+408xxxx & 9408xxxx. Same result, no ringing, pause, fast busy.

 

[yyrkroon]

is npa 541 a long distance number from POV of the phone attempting to call it, if not try 9541nxx...

 

[ToMaC82]

From the station, 408-XXXX is local. I have tried forwarding it to 91541408XXXX,9408XXXX & 9541408XXXX. They all do the same thing.

 

[GHTROUT]

Well, all of the those prefix digits (541, 1541, etc) after "9" need to be in BARS... I guess we have to assume your testing is valid in that respect.

NXX 633 works from your phone. 91541408xxxx and 9408xxxx both have fast busy.

541-408 is Verizon Wireless
541-480 is Verizon Wireless
541-633 is Sprint, TMobile and Qwest

Since you made no changes, that pretty much says "something changed outside of your PBX"...and probably in Verizon. What you could do is change BARS for those NXXs so it takes a different route out of your PBX. In other words, get that call off of your PRIs and onto some analog otherwise, a different set of trunks.

I'm sure you could resolve this by changing your PRI config too...but at what cost or inconvenience factor. I've also seen problems like this disappear over time - some other cause has a new effect and poof, it works.

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[ldemup]

Verify that CLS: CFXA is enabled on that set.

 

[ToMaC82]

This makes a lot of since. Verizon Wireless is taking over a company called Unicel in this area. These numbers were originally Unicel numbers so I'm thinking Verizon changed something. It's weird though because my 633 number was originally T-Mobile but was converted over to Unicel, I figured it wouldn't work either.

It's just weird that I can call the number fine, just not CFX to it.. any explanation for that?

 

[GHTROUT]

I suspect it is "Call Type" information being sent along with the call over the PRI. When you dial direct, it's one "Call Type" but if you CFW, the call type from the caller does not penetrate your system and get sent along the outgoing call

Thats why I thing getting it off PRI (just for these NXXs) will be a quick fix.

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[ToMaC82]

These NXX calls are going over Route 0, which is copper though.

 

[GHTROUT]

I think for *us* to take it further, we need this printed. However you may not need to post it all if you are certain it adds up. Post the solution if you do find it, otherwise, post whatever you are uncertain about from...

LD90 NET for this NXX
LD86 RLI for this NXX
LD86 DMI for this RLI
LD21 RDB for the RLI's first ROUT
LD21 NET_DATA
LD21 RDR_DATA


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[ToMaC82]

GHTROUT - Here are the PRT's you requested.
---------------
LD90
REQ PRT
CUST 0
FEAT NET
TRAN AC1
TYPE NXX

NXX 480

NXX 480
RLI 0
SDRR NONE
ITEI NONE

---------------------
LD86
REQ PRT
CUST 0
FEAT RLB
RLI 0

RLI 0
ENTR 0
LTER NO
ROUT 0
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO
FRL 0
DMI 0
FCI 0
SBOC NRR
OHQ NO
CBQ YES

ENTR 1
LTER NO
ROUT 43
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO
FRL 0
DMI 1
FCI 0
SBOC NRR
OHQ NO
CBQ NO

ISET 2
NALT 5
MFRL 0
OVLL 0
--------------
LD86

REQ PRT
CUST 0
FEAT DGT
DMI 0

ESN026


DMI 1


DMI 1
DEL 0
INST 9
CTYP NCHG

--------------------
LD21 - Route 0

REQ: PRT
TYPE: RDB
CUST 0
ROUT 0

TYPE RDB
CUST 00
DMOD
ROUT 0
DES COT
TKTP COT
NPID_TBL_NUM 0
PRIV NO
SAT NO
RCLS EXT
DTRK NO
ISDN NO
PTYP ACO
AUTO YES
ICOG IAO
RANX NO
SRCH LIN
TRMB YES
STEP
ACOD 2100
CPP NO
TARG
CLEN 1
BILN NO
OABS
TIMR ICF 384
OGF 384
EOD 7936
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
CRD 512
TFD 0
LEXT 100
SST 3 0
NEDC ETH
FEDC ETH
CPDC NO
SPCT IMM
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
RVSD 08 31
ILLR 02 02
DRNG NO
CDR NO
MUS YES
MRT 29
MR NO
MANO NO
EQAR NO
OHQ NO
OHQT 00
TTBL 0
OHTD NO
PLEV 2
MCTS NO
ALRM NO


PAGE 002

ART 0
SGRP 0
AACR NO
-----------------
LD21 - NET_DATA

REQ: prt
TYPE: net_data
CUST 0

TYPE NET_DATA
CUST 00
OPT RTD
AC2
FNP NO
ISDN YES
PNI 1
PINX_DN
MBG 0
BSGC 65535
PFX1
PFX2
HLOC
LSC
RCNT 5
PSTN NO
TNDM 15
PCMC 15
SATD 1
OCLI NO
TRNX YES
EXTT YES
FTOP FRES
NIT 8
FOPT 14
------------------
LD21 - RDR_DATA

REQ: PRT
TYPE: RDR_DATA
CUST 0

TYPE RDR_DATA
CUST 00
OPT CFO CFRA PVCA CWRA
FNAD FDN
FNAT FDN
FNAL FDN
CFTA YES
CCFWDN
CFN0 4
CFN1 3
CFN2 5
DFN0 4
DFN1 3
DFN2 5
DNDH NO
MDID NO
NDID NO
MWFB NO
TRCL 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3

 

[telebub]

What type of COT trunks are these? Ground Start? If Ground Start, make sure SUPN is set to NO.

War Eagle!
Lions Baseball '09!

 

[ToMaC82]

I believe they are ground start, where can I find this SUPN field? What does it do?

 

[GHTROUT]

I'd change OPT CFO to CFF in the RDR_DATA block and test

~~~
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[ToMaC82]

GHTROUT: Just so I know, what does this field do?

 

[GHTROUT]

The best way to describe it is:

CFO = Call Forward Originating: Take the CLS and NCOS from the trunk to determine restrictions when a phone is CFW'd

CFF = Call Forward Forwarded: Take the CLS and NCOS from the phone to determine restrictions when that phone is CFW'd



~~~
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[telebub]

If you print your COT trunk in Ld 20, you will see the prompt SUPN set to either YES or NO. This deals with Supervision. If they are ground start, ensure they are set to SUPN = NO. You make the change in LD 14. You make the change GHTROUT suggests in LD 15.

War Eagle!
Lions Baseball '09!

 

[GHTROUT]

You know, it might be worthwhile printing a sample trunk out. I'd want to see CLS DTN also.

Also interested in what Route 43 is. I suspect it's some Centrex lines that require an added "9" to get out.

Is it possible that Route 0 is all locked out and all along you have been using Route 43?

Is there a Route 43 with working trunks?




~~~
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[ToMaC82]

I have changed the SUPN on all ground start trunks to NO. Ensured that all trunks has a CLS of DTN. I also made the CLS CFF change.

Route 43 are T1 ties to another site. I'm waiting for my contact to call me back so I can see if these changes made any difference. I'll report back as soon as I know. Here are are the trunk members & a sample COT trunk.


CUST 0
ROUT
ACOD

TYPE TLST
TKTP COT
ROUT 0
DES COT
TN 012 0 00 00 MBER 1 COT 1
TN 012 0 00 01 MBER 2 COT 2
TN 012 0 00 02 MBER 3 COT 3
TN 012 0 00 03 MBER 4 COT 4
TN 001 0 00 00 MBER 5 COT 5
TN 001 0 00 01 MBER 6 COT 6
TN 001 0 00 02 MBER 7 COT 7

TYPE TLST
TKTP DID
ROUT 1
DES DID
TN 011 0 00 00 MBER 1 DID TRUNK 1
TN 011 0 00 01 MBER 2 DID TRUNK 2
TN 011 0 00 02 MBER 3 DID TRUNK 3
TN 011 0 00 03 MBER 4 DID TRUNK 4
TN 011 0 00 04 MBER 5 DID TRUNK 5
TN 011 0 00 05 MBER 6 DID TRUNK 6

TYPE TLST
TKTP MUS
ROUT 29
DES MUSIC
TN 001 0 00 06 MBER 1 MUSIC

TYPE TLST
TKTP COT
ROUT 30
DES PAGING
TN 001 0 00 07 MBER 1 PAGING

TYPE TLST
TKTP COT
ROUT 31
DES PAGTST
TN 001 0 00 05 MBER 1 PAGTST

TYPE TLST
TKTP TIE
ROUT 43
DES SO_TIE
TN 002 11 MBER 1 SO_TIE
TN 002 10 MBER 2 SO_TIE
TN 002 09 MBER 3 SO_TIE
TN 002 08 MBER 4 SO_TIE
TN 002 07 MBER 5 SO_TIE
TN 002 06 MBER 6 SO_TIE
TN 002 05 MBER 7 SO_TIE
TN 002 04 MBER 8 SO_TIE
TN 002 03 MBER 9 SO_TIE
TN 002 02 MBER 10 SO_TIE
TN 002 01 MBER 11 SO_TIE
-------------
REQ: PRT
TYPE: COT
TN 1 1
DATE
PAGE

TN 001 0 00 01
TYPE COT
CDEN 8D
CUST 0
XTRK XUT
TIMP 600
BIMP 600
TRK ANLG
NCOS 0
RTMB 0 6
ATDN 7393
SIGL GRD
SUPN NO
AST NO
IAPG 0
CLS UNR DTN CND WTA LPR APN THFD
P10 NTC LOL